Facebook Customer Service Issues

My soon-to-be ex-husband has my phone and the email linked to my Facebook account. I would like to regain access to my account, which contains my children's photos and connections with friends, employees, customers, and family. I recently recovered the original email address I used to set up the Facebook account. The current hometown listed is Cartersville, GA, while the original hometown is Phoenix, AZ. The email associated with the account is [redacted], and my original email that I now have access to is [redacted] I have legal documents available if necessary and can provide emails he sent me despite being restricted from contacting me. Thank you for your assistance.

For almost a year, I have been dealing with a persistent internet stalker who has become increasingly obsessed with me. This individual has created multiple accounts to contact me, regularly draws pictures of me, writes explicit fan fiction, and even self-published a book featuring me as the main character. The stalker has gone as far as contacting my friends on Facebook, making it difficult to stop their unwanted behavior, despite my efforts to block them on various platforms. With the stalker residing in a different country, involving the local authorities is not an option. Any advice on how to handle this situation?

I had my Facebook account logged in on my old cell phone, which is now broken. I forgot my password and can't access the recovery options as I don't have the phone numbers or password to the recovery email. I can't afford to turn on the old phone for a recovery text message. My Facebook is essential for contacting my kids and their mom. Please help me regain access to my account as it's urgent. I've created a temporary Facebook with an email for you to reach out to me. I'm willing to provide any necessary proof to confirm my identity. Thank you for your assistance.

Hello, I'm Candice Christy. I saw a pop-up on Facebook saying my password was weak, so I changed it to something familiar and wrote it down. Now I can't log in, even after trying the old and new passwords. I've attempted to recover my account but my old contact info is outdated. I would appreciate any help in resolving this. Thank you.

I am reaching out because I am an 80-year-old stage 4 metastatic cancer patient who encountered a fraudulent charge of $53.78 on my bank account yesterday. This unauthorized charge is concerning as I rely on my funds for essential cancer treatment supplements not covered by insurance. To address this issue promptly, I kindly request a phone call instead of an email, as I am unable to use Facebook. You can reach me at [redacted]. Your immediate attention to this matter is greatly appreciated. Thank you. - Charlotte Woods

I have been trying to access my account for the past 7 weeks, providing my identification documents repeatedly. Despite my efforts, I have not received any confirmation from your end. Please expedite the process as I have shared all the necessary details. I urgently need access to my account to retrieve my cherished photos, particularly those of my late dog. I have resubmitted my ID documents as requested, including an invoice as a form of verification. Kindly assist me in accessing my account promptly. My account contains valuable memories, including pictures of my departed dog, and various events and trips. Your cooperation in granting me access is greatly appreciated. Thank you.

I am concerned about the repetitive posts in my feed. It is frustrating and shows a lack of creativity. I initially enjoyed your content, but now find it uninteresting and a waste of time. Please consider improving the quality of your posts or I will uninstall the app. I value meaningful and engaging content. I hope you address this issue and show that you care about user feedback. Thank you for your attention to this matter.

I recently deactivated my Facebook account and upgraded my iPhone the next day without reactivating it first. Now, I can't access my account as it doesn't recognize my new device. I keep getting a password reset code, then a message about needing a code generator for two-factor authentication, which I can't access because of the deactivation. Please help me retrieve my account. My email is [redacted], and my phone number is [redacted]. I go by ALLEY MARIE, previously known as Colleen Myers.

I'm seeking assistance as my personal page was unexpectedly removed without explanation. Consequently, my admin rights for my business page were lost. I created and managed the business page, which still holds my personal and financial details. Despite multiple attempts to resolve this issue, I have not received any support or clarification. Therefore, I've created a new personal page, Merrick Morlan, in the hope of reconnecting for help in recovering control over my business pages - 3soteric Life, 3soteric Nourishment, 3soteric Movement, and 3soteric Enlightenment.

Hello, my girlfriend is experiencing issues with her Facebook password. She changed it but cannot remember the new one. I attempted to recover it through a new email address and her trusted friend on Facebook by entering a code. Now I am using my Gmail account for the new email, but I have also changed my password. Despite Facebook instructing me to wait for an email within half an hour to my Gmail account, I have not received any email yet. When I try to resend the email, an error message appears, stating the feature is unavailable. I have been waiting for an hour with no success. Is there an alternative method to receive a confirmation link on Gmail for my girlfriend's account? Apologies for any inconvenience, and thank you for your assistance.

For the past 7 weeks, I've been diligently sending emails and filling out forms, providing my birth certificate, passport, and driver's license, yet I have not received any confirmation from your end allowing me access to my account. I've provided a detailed description of my profile and urgently need to retrieve my pictures. The delay and lack of response from your customer service is frustrating and unacceptable. I have attached my ID once again in hopes of finally accessing my account to retrieve photos of my beloved dog who passed away due to cancer. Please expedite the process as this request is very important to me. Email: [redacted] Phone: [redacted] [redacted] [redacted]

I recently created a new Facebook account, but my device crashed during the verification process. When I was able to log back in later, I discovered that my account was locked. Facebook requested a photo for verification, so I submitted a picture of a child, as it was the only one I had available at the time. Now, I am unable to access my account due to the message stating that Facebook is reviewing the photo for security reasons. I am concerned because I don't know what to expect with a child's photo being submitted. Unfortunately, I cannot reach out to Facebook for assistance as I cannot access my account. It would have been more helpful if there was an option to call Facebook or if they could contact me directly regarding security issues. I included my phone number on the inaccessible Facebook page: [redacted]8.

Subject: Reporting Hacked Facebook Account To Whom It May Concern, My name is Natthawoot Saengsri, residing in Thailand. I have two Facebook accounts: Natthawoot Saengsri and N'sTwentytwo Performances, which I utilize for selling car parts. Recently, my account N'sTwentytwo Performances was hacked. Although I managed to recover it by verifying through my phone number (+[redacted] 0 [redacted]) at that time, last night, May 31st, [redacted], I was unable to log in. It seems someone changed my password and removed the phone number verification. Now, only email verification is possible, but as I have not accessed that email in years, I cannot recover my account. I typically log in from my Windows PC and iPhone 5 in Bangkok. I am concerned about the possibility of misuse of my account by the hacker to deceive others. If needed, please contact me at [redacted] or +[redacted] 6 [redacted] for further verification. Thank you, Natthawoot

I'm having trouble accessing my Facebook account linked to [redacted] When attempting to reset my password, I receive an error message stating, "sorry, something went wrong. We are working on getting it fixed as soon as possible." This issue has persisted for three days. Additionally, I suspect my account may have been compromised as I noticed notifications about spam posts in a group I did not make. I've tried to reset my password using the email [redacted] but have not received any reset links. Instead, I used my phone number for the password reset. Below, I've provided an alternative email where I can be contacted. Thank you.

I received an email from Facebook Research at aaplause.com confirming my registration in their research program. The email instructs me to download and install the research application on my primary mobile phone and provides details on maximizing monthly earnings. The email mentions that payments are based on my participation in the project and the activity of referred individuals. Referring friends can increase earnings significantly. Payments are set at $5 per month for being active, $10 for each referral within 30 days of joining, and $5 for referrals after 30 days. Additionally, a bonus of $20 per month is rewarded for every five active referrals. Payments are processed on the 15th of each month for the previous month's earnings. The email assures that once the installation is confirmed, instructions for receiving payments will be provided. It emphasizes the need to keep the application installed to receive payments. For any queries, they suggest reaching out to [redacted]

In May, I logged out of Facebook, but when I tried to log back in, I was prompted to enter my password, which it rejected. Despite knowing it was correct, I was then asked to reset my password, but each code they sent was deemed incorrect. After several attempts, I was locked out of my account due to too many failed codes. I suspect I've been hacked because I saw unfamiliar photos on my profile. I've been a member since [redacted], with over [redacted] friends and family, and I am desperate to regain access to my original account. It's frustrating to deal with the aftermath of being hacked. I tried looking up my profile from another account and found it active but with strange photos. The account name involved is Debbie Gordon-Oates. I currently reside in Columbia, SC. My date of birth is 06/22/[redacted], and my phone number is [redacted]. I kindly seek assistance to resolve this matter.

Hello, I need assistance with a problem I'm facing. I have only been able to locate this email address for Facebook after spending hours sifting through the help center resources, which just tell me to log in. Unfortunately, that's the issue - I can't log in! I mistakenly deleted my account 11 days ago and now wish to regain access as it contains precious memories and photos I don't want to lose. When attempting to use my email address, I receive a message stating it's not linked to a Facebook account. The email is [redacted], and my account name is Davie Rocknrolla Adams. I can provide a screenshot of my login attempt. I would greatly appreciate your help in recovering my account. Thank you, Davie Adams

My account has been compromised. I unknowingly clicked a link on June 4, [redacted], and since then, I lost access to my Facebook account linked to my forgotten Yahoo email. The hacker changed my phone number, which now ends in 30, not 97 as in the records. I am unable to receive the verification codes to regain access. I am concerned as my photos might be misused. Your prompt assistance in recovering my account is greatly appreciated. Thank you.

I received a notification from the Facebook team stating that my account was suspended, but now it has been reactivated following my appeal. However, I am still facing issues logging in. My Facebook account with the name "Yadanar Sann" was disabled on 12.4.[redacted]. I filed an appeal with my approval IDs to recover my account. I recently got an email confirming that my account was reactivated after they reviewed my appeal. Despite this, I am unable to log in, and it still shows "disabled," although my friends can view my account. I have attempted to reset my password multiple times, but it continues to display as "disabled." When trying to reach out to the Help Center, I receive a message indicating that my email does not belong to a disabled account. I kindly ask for assistance in resolving this issue promptly so I can regain access to my account. Your help in restoring my account access would be greatly appreciated.

Hello. My fiancée's Facebook account has been hacked by her ex for a while now. All email and security information have been changed by him, and our attempts to access the account have failed. Since I have no positive relationship with him, I cannot ask him to delete it. Our families have seen her account, leading to gossip about her past. This situation is becoming hard to manage and could escalate. I am worried that if the account is not deleted, it could jeopardize our marriage. Her account still has friends who might vouch for her. I can arrange for her to be on camera to confirm her identity. The main issue is that I have no access to the account, but I need it deleted urgently. Please assist us as this is crucial for both of us. Thank you.