We have contacted tech support to find out why my cell phone was not accepted on my acc...

GetHuman737146's customer service issue with Facebook from June 2018

5 views

229 similar

0 following

Help with my Facebook issue

GetHuman737146's next move: find and follow the right step-by-step guide.

Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman737146 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman737146 can let us know if they help or not.

How do I change or reset my Facebook password?How do I report someone that is impersonating me on Facebook?How do I report that something isn't working on Facebook?How do you contact Facebook if you have a problem?The admin of my Facebook business account left and did not give me the password, how do I get access to my company page?

If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center

If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.

The issue in GetHuman737146's own words

We have contacted tech support to find out why my cell phone was not accepted on my account. I was told that my account was hacked and the technician needed to get into my computer to get rid of the trojan. We authorized access to get the FB page reinstated and it seems to be getting a little out of hand. Can you please explain to me how to get my account fixed and is it routine for the technician to get into the computer and being very rude to us. I am sorry but I am suspicious? Can you please fix my account Rachael N Karl and tell me if my account was hacked? I am also wondering if your personnel were helping me or if I am being scammed. The number I called is *** *** **** he was very rude and accused my husband of lying to him. Is this a valid help line number, can you restore my FB page cell phone number which is *** *** **** Rachael N Karl so I can access my account and if computer has been compromised by this individual.

GetHuman737146 did not yet indicate what Facebook should do to make this right.

I have an issue with Facebook too

How GetHuman737146 fixed the problem

We are waiting for GetHuman737146 to fix the problem and share the solution with the rest of us customers.

Follow this to see how it gets fixed

Find similar issues & fixes

Follow other customers in the midst of the same issue or find a prior solution.

my facebook is not working on my cell phone Trying to find my cell phone number not accepting my cell phone number - when trying to log in - cant log in For whatever reason my Facebook page was blocked. Contact in Facebook support tea...Can't contact facebook by phone for support. My old email was closed and I have n...Hi Facebook support,**I have been having issues accessing into our Company Facebo...My boyfriend is having trouble logging into Facebook. It will not accept his phon...My Facebook marketplace is blocked I have no idea why and I’m waiting to find out...Uploaded my id and i have not been contacted by facebook about getting access to...

Do you have a customer issue as well?

We can help you get Facebook's attention and get better help faster. Tap below to get started.

Chat with a real person?

If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.

Try a Live Expert

Having Facebook issues too?

Get tips from pros & other customers, and get it handled faster:

Write out your issue and how you'd want it fixed...

For better results, write at least 100 characters

Your email

This email address isn't valid

Follow this issue

See how GetHuman737146 fixes it.

Your email

This email address isn't valid

Facebook

Customer service issue

Reported by GetHuman737146

Jun 1st, 2018 - 2y ago

I have an issue with Facebook too

Fixed

Seen by 5 customers so far

Similar issue to 229 others

0 customers following this

Follow this issue to see how it gets fixed

Items needed

Email on Account

Phone number on Account

Name of Account Holder

Photo of Passport or Driver's License

Timeline

GetHuman737146 started working on this issue

Jun 1st, 2018 1:13am

GetHuman737146 indicated the issue is not fixed yet.

Jun 1st, 2018 8:50pm

GetHuman737146 indicated the issue is not fixed yet.

Jun 2nd, 2018 8:40am

Company Contact Info ›
Facebook ›
Customer issues ›
We have contacted tech support to fin...