We have contacted tech support to find out why my cell phone was not accepted on my acc...

GetHuman737146's customer service issue with Facebook from June 2018

5 views | 229 similar | 0 following
Help with my Facebook issue
GetHuman737146's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman737146 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman737146 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman737146's own words
We have contacted tech support to find out why my cell phone was not accepted on my account. I was told that my account was hacked and the technician needed to get into my computer to get rid of the trojan. We authorized access to get the FB page reinstated and it seems to be getting a little out of hand. Can you please explain to me how to get my account fixed and is it routine for the technician to get into the computer and being very rude to us. I am sorry but I am suspicious? Can you please fix my account Rachael N Karl and tell me if my account was hacked? I am also wondering if your personnel were helping me or if I am being scammed. The number I called is *** *** **** he was very rude and accused my husband of lying to him. Is this a valid help line number, can you restore my FB page cell phone number which is *** *** **** Rachael N Karl so I can access my account and if computer has been compromised by this individual.

GetHuman737146 did not yet indicate what Facebook should do to make this right.

How GetHuman737146 fixed the problem

We are waiting for GetHuman737146 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman737146 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman737146
Jun 1st, 2018 - 3 years ago
Seen by 5 customers so far
Similar issue to 229 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman737146 started working on this issue
Jun 1st, 2018 1:13am
GetHuman737146 indicated the issue is not fixed yet.
Jun 1st, 2018 8:50pm
GetHuman737146 indicated the issue is not fixed yet.
Jun 2nd, 2018 8:40am