We have contacted tech support to find out why my cell phone was not accepted on my acc...

GetHuman737146's customer service issue with Facebook from June 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman737146 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman737146 can let us know if they help or not.
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The issue in GetHuman737146's own words
We have contacted tech support to find out why my cell phone was not accepted on my account. I was told that my account was hacked and the technician needed to get into my computer to get rid of the trojan. We authorized access to get the FB page reinstated and it seems to be getting a little out of hand. Can you please explain to me how to get my account fixed and is it routine for the technician to get into the computer and being very rude to us. I am sorry but I am suspicious? Can you please fix my account Rachael N Karl and tell me if my account was hacked? I am also wondering if your personnel were helping me or if I am being scammed. The number I called is *** *** **** he was very rude and accused my husband of lying to him. Is this a valid help line number, can you restore my FB page cell phone number which is *** *** **** Rachael N Karl so I can access my account and if computer has been compromised by this individual.
GetHuman737146 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman737146
Jun 1st, 2018 - 2y ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 229 others
0 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman737146 started working on this issue
Jun 1st, 2018 1:13am
GetHuman737146 indicated the issue is not fixed yet.
Jun 1st, 2018 8:50pm
GetHuman737146 indicated the issue is not fixed yet.
Jun 2nd, 2018 8:40am