Someone has* is using my * year old daughters photos as their own and is saying that it...

GetHuman-fagann's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman-fagann's own words
Someone has* is using my * year old daughters photos as their own and is saying that it’s her daughter. I have disputed this with my daughters birth certificate and fb came back as it does NOT meet their policies for removal. This is so disturbing to me. Please If someone can contact me before I take this matter to the police. Id rather fb do their job and take down the multiple photos or close the account. The account is Erica Wilson hornbrook, ca. She is a known felon and drug addict this is why it’s so important to get my daughters photos off her profile.
I would like them to have the photos taken down and this person blocked.
Tried to ingage with person and sent this issue to fb several times.
I have an issue with Facebook too
How GetHuman-fagann fixed the problem
We are waiting for GetHuman-fagann to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-fagann
May 28th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 9 customers so far
Similar issue to 121 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-fagann started working on this issue
May 28th 7:00pm
GetHuman-fagann indicated the issue is not fixed yet.
May 28th 8:49pm
GetHuman-fagann indicated the issue is not fixed yet.
May 30th 1:02am
GetHuman-fagann indicated the issue is not fixed yet.
May 30th 1:05am
GetHuman-fagann indicated the issue is not fixed yet.
May 30th 1:05am
GetHuman-fagann indicated the issue is not fixed yet.
May 31st 8:30pm