My name is Theresa Kupelian. I was a Facebook user up until about **** when I had to de...

GetHuman-preshous's customer service issue with Facebook from May 2018

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The issue in GetHuman-preshous's own words
My name is Theresa Kupelian. I was a Facebook user up until about **** when I had to delete my account for personal reasons. Recently, I decided I wanted to join the Facebook community again. I created a login and within the next day or two I was logged out and asked to verify my identity by uploading a picture of myself. I uploaded a picture of my face and waited about ** hours or so. When attempting to login afterwards, a pop up window came up saying my account was disabled and to go to the Help Center to appeal this issue. I went to the appeal page and uploaded my driver’s license. I have not violated any terms or guidelines. All I have done so far since creating my login is add my friends either by Yahoo email I linked or by my phone number, liked mostly family friends and dance videos, uploaded my picture and shared one post. I haven’t done much of anything and I was flagged? I would really like to know why as it doesn’t make sense. It is possible that the email I used to create this login was possibly used on my old account that I had, however if this were the issue, it shouldn’t be an issue because I permanently deleted my old account back ****-**** which means Facebook shouldn’t have saved anything from my old account. I would really like my account reinstated as there is no reason for it to be disabled. I can provide any other form of verification needed. I would also like to cover all angles of this and mention that my grandmother has the same name as I do yet does not have Facebook. Pibloc records however do show that there are two Theresa Kupelians at two different ages and my age corresponds with the birthdate on my account. Thank you. *P*****@***.com

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Customer service issue
Reported by GetHuman-preshous
May 28th, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 438 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-preshous started working on this issue
May 28th, 2018 5:18pm

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