Okay so I tried to reset the password to my Facebook because I could not remember the e...

GetHuman720506's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman720506's own words
Okay so I tried to reset the password to my Facebook because I could not remember the email address or the password to the account cuz I had it signed in automatically on my phone so when I tried to reset it I just recently got a new cell phone number and my cell phone number is associated with another girl's account so when I sent the SMS code for it to reset my password it reset it sent it to my phone but it sent it for her account now when I sign in I sign into her account and I don't even know this girl and now I cannot even find my account on Facebook when I do find my name it does not have my profile picture next to it I'm trying to sign into my Facebook account and cannot I've had people create accounts in my name so I have multiple accounts and I've never been able to get this issue solved I've asked for him to be deleted and sent emails to try to have it taken care of and nothing has happened and it's been almost a year
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Customer service issue
Reported by GetHuman720506
May 26th, 2018 - 8 mons ago
I have an issue with Facebook too
Seen by 8 customers so far
Similar issue to 567 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman720506 started working on this issue
May 26th, 2018 1:19pm
GetHuman720506 indicated the issue is not fixed yet.
May 27th, 2018 1:10pm