Hello there. Someone falsely accused me of impersonation and they disabled my Facebook...

GetHuman-autumnba's customer service issue with Facebook from May 2018

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-autumnba's own words
Hello there. Someone falsely accused me of impersonation and they disabled my Facebook account. *I did sent an ID and other documents like marriage contract to clear the matter up.*Facebook manager team sent me an email and I responded it and sent through that all documents, ID they asked me. Yet, the email I'm getting from them is this and I quote: " Thanks for contacting us. It looks like the report you submitted belongs in a different channel. Please log into your Facebook account and follow the on-screen instructions to report this issue." End of quote.*How am I supposed to do that if my account is disabled? Please help and advice what step I should do next. Best regards. Tess Hayes Redondo
GetHuman-autumnba did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-autumnba
May 21st, 2018 - 8 mons ago
I have an issue with Facebook too
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Seen by 33 customers so far
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GetHuman-autumnba started working on this issue
May 21st, 2018 2:55pm