Hi (Facebook),**I have a persistent problem on facebook that I would like to explain to...

GetHuman-smaikmar's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman-smaikmar's own words
Hi (Facebook),**I have a persistent problem on facebook that I would like to explain to you about. You see I live in Jordan (Middle East country). When you buy a new mobile number here, it's actually not new! It's usually a used number that someone else had it before, and it was canceled for some reason.. the mobile company restless those numbers from new customers instead of issuing new ones.**The problem I have is that someone else was using the mobile number as her Facebook login credential. It seems that her number was cancelled for some reason I don't know about. Maybeher mobile was lost and the company cancelled it. The problem is that I lost my mobile while ago, and I purchased a number. As I learned it turned out that the number I have right now is the same that was used by that person. And she didn't remove it from her account. When I registered on Facebook using the same number, it seems that Facebook got confused between my account and her account. Now, normally, I have the right to use this facebook account because the number I am using is my mobile number.. But since then, evernow and then it seems that FAcebook runs some kind of security test and disables my account..**I have never used Facebook in any misleading way or done anything that is against Facebook policy. I am actually using Facebook for business. I am a social media expert managing few account here in Jordan. And this problem is persisting and affecting my work. I really appreciate it if you help me solve out this issue.
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Customer service issue
Reported by GetHuman-smaikmar
May 14th, 2018 - 10 mons ago
I have an issue with Facebook too
Not resolved
Seen by 7 customers so far
Similar issue to 33 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-smaikmar started working on this issue
May 14th, 2018 9:08pm
GetHuman-smaikmar indicated the issue is not fixed yet.
May 15th, 2018 1:43am
GetHuman-smaikmar indicated the issue is not fixed yet.
May 15th, 2018 1:45am