My name is Lena Young, my account has been hacked into. My Facebook log in is...

GetHuman-lillyx's customer service issue with Facebook from May 2018

7 views | 680 similar | 0 following
Help with my Facebook issue
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The issue in GetHuman-lillyx's own words
My name is Lena Young, my account has been hacked into. My Facebook log in is *****@***.com, my password is top***x*. I was informed by Timothy Knapp from Texas that my name was on a winner list for money and informed me that I needed to contact William Rouse. They wanted me to send *** in iTunes card to receive the money. Timothy Knapp from Texas sent pictures of cards for *** dollars. William Rouse was very demanding to get into my account so me being stupid I did. When I was unable to get back into my account I tried opening up a new one to see if I could retrieve my account and change my password. Facebook told me that I broke there rules because of this and said that they were going to close my account. Since then these hackers and contacting people on my friends list about me winning money. I need help

GetHuman-lillyx did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-lillyx
May 15th, 2018 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 680 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-lillyx started working on this issue
May 15th, 2018 12:51am
GetHuman-lillyx indicated the issue is not fixed yet.
May 15th, 2018 2:09am
GetHuman-lillyx indicated the issue is not fixed yet.
May 15th, 2018 2:12pm
GetHuman-lillyx indicated the issue is not fixed yet.
May 16th, 2018 8:22pm
GetHuman-lillyx indicated the issue is not fixed yet.
May 16th, 2018 8:23pm