I went away for awhile and no longer have access to my old email, phone number or any a...
GetHuman679862's customer service issue with Facebook from May 2018
Help with my Facebook issue
The issue in GetHuman679862's own words
I went away for awhile and no longer have access to my old email, phone number or any alternate email for my original Facebook account. Now it Facebook use to just let me go through a few screens of "I no longer have this" then it would just say I have to send in a govt issued ID photo with my name and other info on it. About ** hours later I would have access to my account again. Well I have tried to go through those options and I get to the answer of "We are sorry but you cannot access this account withour the email address" I no longer remember the email. I don't have the phone number associated with my account any longer. But I have physical proof that the account is mine and has been since like **** or earlier. Please can we go through any kind of option to return my Facebook account to me. I have pictures on here I will NEVER be able to replace.
GetHuman679862 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman679862 fixed the problem
We are waiting for GetHuman679862 to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.