I went away for awhile and no longer have access to my old email, phone number or any a...

GetHuman679862's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman679862's own words
I went away for awhile and no longer have access to my old email, phone number or any alternate email for my original Facebook account. Now it Facebook use to just let me go through a few screens of "I no longer have this" then it would just say I have to send in a govt issued ID photo with my name and other info on it. About ** hours later I would have access to my account again. Well I have tried to go through those options and I get to the answer of "We are sorry but you cannot access this account withour the email address" I no longer remember the email. I don't have the phone number associated with my account any longer. But I have physical proof that the account is mine and has been since like **** or earlier. Please can we go through any kind of option to return my Facebook account to me. I have pictures on here I will NEVER be able to replace.
GetHuman679862 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman679862 fixed the problem
We are waiting for GetHuman679862 to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid


Customer service issue
Reported by GetHuman679862
May 13th, 2018 - 10 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 141 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman679862 started working on this issue
May 13th, 2018 5:21am
GetHuman679862 indicated the issue is not fixed yet.
May 14th, 2018 4:47pm