I tried to call Facebook with a issue of being locked out of my account. I googled how...

GetHuman-worldzen's customer service issue with Facebook from May 2018

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The issue in GetHuman-worldzen's own words
I tried to call Facebook with a issue of being locked out of my account. I googled how to call Facebook and got a phone number for Facebook. I called the number . A man answered and I was told he was a rep of Facebook. I told him I needed to recover my Facebook account. He directed me to an app to download off of the PlayStore that he would be able to take over control of my phone. I followed his prompts. He then was able to walk through my phone and then directed me to enter my ID by taking a picture of the front and back of my ID. He then said he'd have to verify that I was the one on the ID by taking a picture of myself. I followed all his directions. He then asked me to fill out the form with all my personal info. At that point I asked him why what I was filling out didn't have Facebook written anywhere on it. The phone call was then cut off. I'm assuming the person on the other end was pulling a scam . Can I please find out what can happen with my Identification now that this person has a copy of my ID and I have verified it was me by taking the picture? Does he now have the ability to remotely control my phone? I uninstalled the app that he remotely controlled my phone with. Was he able to get all my phone's info in the time he had control of my phone ?which was about ** minutes to a half hour. What should I do to protect myself now that he had been in control of my phone? Please help!! I'm now worried that he has all my info and I need to figure out what I can do.
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Customer service issue
Reported by GetHuman-worldzen
May 12th, 2018 - 10 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 596 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-worldzen started working on this issue
May 12th, 2018 2:27pm