Yes, I remembered my password!

GetHuman-macklin's customer service issue with Facebook from May 2018

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Help with my Facebook issue
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The issue in GetHuman-macklin's own words
Log into Facebook ... I have a new phone and new company. I deleted all my information on my old phone, but I had auto sign in, now I don't remember my password on Facebook and I don't remember my password to my hotmail account and thats the hotmail account with facebook. When I try to send it to my cell * it won't let me, text it and or send it to my new email, all it does is have my hotmail address, it even has my mom's email and she doesn't remember her password. So the trouble is I cant get another account, I need my photos, cause they are the only ones I have of my brother and he passed away, so you can see I'm in trouble and need your help my email now is *****@***.com and I'm trying to retrieve my password from hotmail.com can you help me what do you need me to do? ***-***-**** my name is Linda A. Mack thank you for your help!
I need to see my brothers pictures , he has passed away. Those are the only photos I have left .
Let me get into my old or now account by sending me a code thru text on my phone
I've been with you since you started I think.
Every thing I know doesn't work
I have an issue with Facebook too
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Facebook

Samsung J *
Customer service issue
Reported by GetHuman-macklin
May 12th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 9 customers so far
Similar issue to 361 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-macklin started working on this issue
May 12th, 2018 1:03am
GetHuman-macklin shared this issue with friends on Facebook
May 12th, 2018 1:04am
GetHuman-macklin indicated the issue is not fixed yet.
May 12th, 2018 4:00am
GetHuman-macklin indicated the issue is not fixed yet.
May 12th, 2018 4:00am
GetHuman-macklin indicated the issue is not fixed yet.
May 12th, 2018 4:01am
GetHuman-macklin confirmed the issue is fixed. Hooray!
May 13th, 2018 2:41am
GetHuman-macklin confirmed the issue is fixed. Hooray!
May 13th, 2018 2:42am