Facebook kept sending me "invalid login in" or "Reset your password messages" Then I w...

GetHuman645515's Recover Account issue with Facebook from May 2018

14 views | 141985 similar | 0 following
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman645515 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman645515 can let us know if they help or not.
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The issue in GetHuman645515's own words
Facebook kept sending me "invalid login in" or "Reset your password messages" Then I was locked out of my account. When I attempted to login in again the password that I chose no longer worked. I set up my account years ago and have since gotten a new phone number (which is linked to my mobile account) but is not my recovery number. Yet I initially received SMS recovery codes. Now it is only giving me the option of and email, the email is no longer activated. I have contacted yahoo. Yahoo said that due to the fact that it has not been active for at least * years they cannot reactivate it. I have also followed every step on Facebook which now I received a facebook email to my new email and it is in another language. My business contacts and family photos and messages are on my account that cannot be replaced, due to the fact that these family members are now deceased. Can you help?

GetHuman645515 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Account issue
Reported by GetHuman645515
May 1st, 2018 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 141985 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman645515 started working on this issue
May 1st, 2018 1:12pm
GetHuman645515 indicated the issue is not fixed yet.
May 1st, 2018 5:47pm
GetHuman645515 indicated the issue is not fixed yet.
May 1st, 2018 5:49pm
GetHuman645515 indicated the issue is not fixed yet.
May 1st, 2018 5:50pm
GetHuman645515 indicated the issue is not fixed yet.
May 1st, 2018 8:39pm
GetHuman645515 shared this issue with others over email
May 1st, 2018 8:39pm
GetHuman645515 indicated the issue is not fixed yet.
May 2nd, 2018 5:02pm
GetHuman645515 indicated the issue is not fixed yet.
May 2nd, 2018 5:03pm
GetHuman645515 indicated the issue is not fixed yet.
May 2nd, 2018 7:30pm
GetHuman645515 indicated the issue is not fixed yet.
May 14th, 2018 1:02pm
GetHuman645515 indicated the issue is not fixed yet.
May 14th, 2018 3:27pm

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