Hello, my name is Phillip Dlugosz. I recently discovered that someone else opened up an...
GetHuman-phildlug's customer service issue with Facebook from May 2018
5 views | 346 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman-phildlug's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-phildlug's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-phildlug will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-phildlug can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-phildlug may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-phildlug's own words
Hello, my name is Phillip Dlugosz. I recently discovered that someone else opened up an account with my name “Phil Dlugosz”. I previously had an old account with the name “Phil Dlugosz” and I had closed it. They are using my name, my pictures (the profile picture is an old picture of me), and they are contacting my friends list, assuming my identity. I notified Facebook through regular means (reported the fraudulent account) and the response came back that the account was not a violation! The account with the name “Phil Dlugosz” is fraudulent! The picture is me and I do not condone the use of it! How could this not violate Facebook standards? They are sending messages and requests to my friends but it is not me! The account “Phil Dlugosz” needs to be shut down immediately! This is fraud! Please help!
GetHuman-phildlug did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-phildlug fixed the problem
We are waiting for GetHuman-phildlug to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-phildlug fixes it.
This email address isn't valid
Facebook
Customer service issue
Reported by GetHuman-phildlug
May 1st, 2018 - 4 years ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 346 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-phildlug started working on this issue
May 1st, 2018 1:31am
Moving? Set Up Services in 1 Call
Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.
Call Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies