I called Saturday to double check that my prescription was on auto refill. When I was t...

GetHuman679195's customer service issue with Express Scripts from May 2018

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The issue in GetHuman679195's own words
I called Saturday to double check that my prescription was on auto refill. When I was told it was not even though I previously had been told that auto refill was set up, they set it up for me and placed a rush order and verbally guaranteed my prescription would be delivered by mail to me by this past Monday when I needed the prescription. It is now Tuesday, the mail has come, and it’s not here. What happened to my auto refill and rush order, where is my prescription refill, and how do I get that today?
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Express Scripts

Customer service issue
Reported by GetHuman679195
May 15th, 2018 - 10 mons ago
I have an issue with Express Scripts too
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Seen by 4 customers so far
Similar issue to 623 others
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Timeline
GetHuman679195 started working on this issue
May 15th, 2018 8:28pm