In July of this year I tried to get a Visa CITI credit card through Costco. To my surp...

GetHuman3766072's customer service issue with Experian from October 2019

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The issue in GetHuman3766072's own words
In July of this year I tried to get a Visa CITI credit card through Costco. To my surprise I was rejected. I called to ask why and to my surprise my Amazon Prime Credit card had around $*** on it and I had not paid on this debt. It seems the bill was sent by email. I was receiving about *** emails a day and simple deleted them all. All of that was my responsibility. I quickly paid the whole debt and waited until my Fico score reached the "very good" level. Today I tried again at Costco to get the CITI cc. Again I was refused. The automated message said again it was due to a paid or unpaid debt. Is this still the debt from Prime? Why did I lose * credit points? How long is that paid debt going to keep me from getting the CITI card? I did put the wrong phone number on the application which I realized after I left. Could that have caused a refusal? HELP!!!

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Experian

Customer service issue
Reported by GetHuman3766072
Oct 15th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 22415 others
0 customers following this

Timeline

GetHuman3766072 started working on this issue
Oct 15th, 2019 12:10am