I cannot seem to lift a security freeze on my account in order to get into an apt. I ha...

GetHuman-jaynemar's customer service issue with Experian from September 2018

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The issue in GetHuman-jaynemar's own words
I cannot seem to lift a security freeze on my account in order to get into an apt. I have been in Florida since April of ****. I am not driving down here , so my license still has the address of * Donna Street Apt. **** Palm Harbor , Florida *****, which was my address when I first arrived in Florida, I stayed at that address from April **** up until August **** than moved to **** Enterprise Rd. E. Apt. **** Clearwater, Florida ***** my * yr. lease was up August *rd **** , I am temporarily staying at friends house since I moved , I updated my address with the post office, but Experian says they don't have that address in their files and won't unlock the security freeze so that the leasing office where I am trying to move into has no access to pull up my credit report, and I need to have my account temporarily lifted from the security freeze by October *st, what do I do to straighten this issue out?

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Customer service issue
Reported by GetHuman-jaynemar
Sep 13th, 2018 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 5425 others
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GetHuman-jaynemar started working on this issue
Sep 13th, 2018 8:47pm