my boss evernote email "*****@***.com" is not working when sending a note into his ever...

GetHuman1928430's customer service issue with Evernote from January 2019

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The issue in GetHuman1928430's own words
my boss evernote email "*****@***.com" is not working when sending a note into his evernote account. the responsed email goes like this **Jackson M. (Evernote Help and Learning)*December **, ****, **:** PST**Hi there,**Thank you for reaching out to Evernote Customer Support. My name is Jackson and I'm happy to help.**I understand you're having trouble receiving your email.**As I've checked in our data, I can see that you're account under *****@***.com is still active in Premium subscription. I also found out that your email address under *****@***.com is unknown email.**To confirm, have you already tried logging in with the previous password?**Please log in using this link to update the email address: https:**www.evernote.com*secure*SecuritySettings.action.**Please try using all previous passwords.**Please get back to us after confirming these questions.**All the Best,**Jackson M.*Customer Support Representative**I tried using my email to send note into his evernote and he received it . while , if his the one sending the email he cant received it. hope you help us here thanks

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Evernote

Customer service issue
Reported by GetHuman1928430
Jan 9th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 795 others
0 customers following this

Timeline

GetHuman1928430 started working on this issue
Jan 9th, 2019 8:25am