ETSY HELP - THEIR QUERY id NUMBER *******. My courier requests a telephone numbe...

GetHuman4164454's customer service issue with Etsy.com from December 2019

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The issue in GetHuman4164454's own words
ETSY HELP - THEIR QUERY id NUMBER *******. My courier requests a telephone number for the purpose of delivering a parcel to a customer who has ordered and paid for some goods. I have sent several messages and emails to this customer on Etsy conversations and notes to Etsy Help and have had no reply. Please see below my request to Etsy for some advice*support in this regard. Anxiously awaiting for your reply. Kind Regards, Marlene*UNABLE TO CONTACT A CUSTOMER via ETSY*Hi*Etsy order number: ********** from Bonnie Feldman*This customer has placed and paid for the above order on the **********. *I have sent a few messages on Etsy conversation as well as an email to her personal address asking her to let us know her contact number as our courier requests this for their shipping requirements. I have had no response from her at all - please could you advise me what I should do in this regard.*I look forward to your reply. *Kind Regards, Marl*ne, AMANDA APPLEBY *SEE FOLLOW-UP LETTER BELOW*Please refer to my previous request, as shown below, for advice from Etsy to which I have not yet received a reply. UNABLE TO CONTACT A CUSTOMER via ETSY "Hi Etsy. Order number: ********** from Bonnie Feldman. This customer has placed and paid for the above order on the **********. I have sent a few messages on Etsy conversation as well as an email to her personal address asking her to let us know her contact number as our courier requests this for their shipping requirements. I have had no response from her at all - please could you advise me what I should do in this regard. I look forward to your reply. Kind Regards, Marl*ne, AMANDA APPLEBY" Please would you follow this up for me asap. Anxiously awaiting for your reply.

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Etsy.com

Customer service issue
Reported by GetHuman4164454
Dec 28th, 2019 - 10 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 2183 others
0 customers following this

Timeline

GetHuman4164454 started working on this issue
Dec 28th, 2019 2:27pm
GetHuman4164454 indicated the issue is not fixed yet.
Dec 29th, 2019 5:07am
GetHuman4164454 indicated the issue is not fixed yet.
Dec 29th, 2019 5:10am