Seller responded to request for help with shipping issue by accusing me of trying to con him. Was hostile. Should not be on Etsy.

GetHuman-honeyant's customer service issue with Etsy.com from June 2019

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The issue in GetHuman-honeyant's own words
Requested seller’s help locating purchase after receiving notice item delivered to wrong address. All documentation posted on Etsy account except phone conversation. ... I received a notice my purchase sent to wrong address. Called seller. He accused me of having received it despite knowing there had been a problem with address. Was hostile. When I wrote review he posted reply accusing me of being a “total con artist.” I have documentation of address problems. Item eventually arrived but wish to report him for verbal abuse over phone. Item eventually did arrive but I no longer want it. I would like to return it for a refund and for his business practices tagged for hostile, abusive behavior.
I needed help finding and possibly rerouting purchase. Seller responded it was my problem after accusing me of trying to con him. Hostile and verbally abusive.
*) Return for refund.**) Seller removed from Etsy for abusive behavior.
Have enjoyed all sellers and purchases until now. I asked seller for help locating item to reroute if necessary. That is a reasonable request.
No idea what to do other than warn future customers.
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Etsy.com

Wooden Tongue drum
Customer service issue
Reported by GetHuman-honeyant
Jun 13th, 2019 - 4 mons ago
I have an issue with Etsy.com too
Not resolved
Seen by 17 customers so far
Similar issue to 12198 others
0 customers following this
Timeline
GetHuman-honeyant started working on this issue
Jun 13th 12:02am
GetHuman-honeyant indicated the issue is not fixed yet.
Jun 13th 4:17am
GetHuman-honeyant indicated the issue is not fixed yet.
Jun 13th 4:18am
GetHuman-honeyant indicated the issue is not fixed yet.
Jun 13th 2:48pm
GetHuman-honeyant indicated the issue is not fixed yet.
Jun 13th 5:38pm
GetHuman-honeyant indicated the issue is not fixed yet.
Jun 13th 8:07pm
GetHuman-honeyant indicated the issue is not fixed yet.
Jun 14th 12:15am