Etsy won’t intervene when issues arise w one if their vendors. Very disappointed in Etsy. No problems ever w Amazon.

GetHuman800587's customer service issue with from June 2018

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The issue in GetHuman800587's own words
I’m trying to have Charm World honor their agreement to provide me with a genuine **k solid gold *D piece as advertised. ... I need Etsy to intervene by contacting Charm World regarding my $***.** transaction for a solid **k heavy gold *D Retriever Charm. After a jeweler tested it, this piece was not deemed to be **k gold, in spite of my reaching out to this vendor and his assuring me that it was **k gold. Charm World won’t even give me the courtesy of trying to resolve this issue. Please help me. Regards, Sharon Vanderbilt
I don’t appreciate being taken advantage of by a dishonest vendor after spending $***.** for a non **k gold inferior quality merchandise. Not even an attempt to equitably resolve my concern.
I want an exact replica of the knockoff **k gold charm replaced w a genuine **k gold piece.
I’ve purchased numerous items over the past few years and expected support regarding my concerns,
I’ve contacted Charm World numerous times & have been ignored. I’m very disgusted w their lack of profession. They’re scam artists who took my money and ran. I’ll be reporting them to the Better Business Bureau as well as reporting Etsy as well,
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Customer service issue
Reported by GetHuman800587
Jun 29th, 2018 - a yr ago
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GetHuman800587 started working on this issue
Jun 29th, 2018 2:30am
GetHuman800587 indicated the issue is not fixed yet.
Jun 29th, 2018 2:30am
GetHuman800587 indicated the issue is not fixed yet.
Jun 29th, 2018 2:43am