Etsy Customer Service Issues

I have had issues with Kivaford/Etsy. I purchased a miniature red vase from their site, but when I checked my order, a different item was displayed. They explained it was a thumbnail picture error on the website. I unintentionally made some remarks they found hurtful, which I regret. I apologized multiple times via email. They claimed to issue two refunds for my orders, but the refunds haven't reflected in my bank account. I emailed them to inquire about the refunds, but they have not responded. I feel lost as they have rejected any future orders from me after I apologized for the confusion caused by the thumbnail picture error.

Five days ago, I reached out via email about an issue with an item I purchased on Dec 3. Unfortunately, I received a faulty product on Jan 8, returned it on Jan 26, and have not received a replacement or refund. The seller assured me on Feb 8 that the item would be sent shortly, but I have not had any response despite my follow-up emails. I initially tried to resolve this directly but am now concerned about the lack of communication and fear I may not receive the €[redacted] ring or a refund. Any assistance would be greatly appreciated.

Hello, I am reaching out concerning my deactivated account. I am unsure of the reason behind this action and it is causing me great concern. Although I initially had trouble signing in, I eventually managed to do so after multiple attempts. However, when I try to reopen my account using my email address, I receive an error message stating there is an issue with my email, even though my email functions properly and I receive emails daily. I cannot ascertain the cause of the deactivation. I am seeking assistance on the forum to resolve this. Some users shared their experiences of selling similar items in multiple Etsy stores or selling items not created by them, but I only have one Etsy shop. I do have other shops on different platforms where I sell similar items. Could this be the reason? In my shop, there are only two items that I did not make personally - a leather belt crafted by my husband and a pair of men's cuff links that belonged to my father. Could these be the cause of the deactivation? I am diligent about paying my bills early and have not encountered any issues. This situation is troubling for me. I spent a year selling my first item after opening the shop in [redacted]. Over time, my sales increased, I gained regular customers, and people know my shop URL. It took three years of dedication to promote my shops and see progress, and now this setback. I trust you will investigate and assist me in reactivating my account. Thank you. Sincerely, Svetlana P.S. I am confused about the account deactivation without any prior notice or explanation.

My customer accidentally provided the wrong address with a typo in the house number. They are willing to cover any additional fees for the redirection. I contacted FedEx 8 days ago, who issued a call tag for the package to be rerouted, promising delivery by Tuesday. However, it has been 7 more days since then and the package has not been delivered. The customer is now considering disputing the charge on their credit card. Please assist me in resolving this matter promptly.

Hello, I purchased a journal on the 19th of January [redacted]. Despite multiple inquiries, the seller kept postponing the shipping, claiming the item was still being made. After being ill and in the hospital for a week, I returned home to find the case closed due to lack of response. The seller has not shipped the journal nor refunded my money. Communication with the seller has been blocked, and I feel unfairly treated in this situation. I am requesting a refund as I have not received the journal or any reimbursement. Thank you.

I recently made a purchase from MotherEarthBlessings.etsy.com for soap. Unfortunately, the item I received was not the one I ordered as shown on Etsy. I reached out to the seller in a polite manner to address the issue. The seller agreed to provide a refund for the product, but I believe I should also be refunded for the shipping costs due to the mistake made by the seller. I originally purchased 4 bars of soap, but only received 2 bars that do not match the description or scent of the dragon's blood soap as advertised. Despite my respectful approach, the seller requested not to be contacted further and stated that I seemed strange, which I found puzzling. Any assistance with resolving this matter would be appreciated. Order #: [redacted] Teresa

I sold a ring to a customer for $[redacted], but it got lost in the mail. After sending her another ring, she received it but left me a negative review. She claimed the stone wasn't real according to a jeweler. I explained that not all jewelers are gemologists and my customers have had genuine stones verified by a professional gemologist. Her review was brief and unclear about the issue. Despite sending her a replacement ring, I haven't been refunded the $[redacted] for the lost ring. I feel unfairly treated as USPS didn't resolve the issue. I requested to have the review removed since I tried to rectify the situation by sending a replacement ring. I advised the customer to consult a real gemologist for the stone's authenticity and offered a full refund if she was unsatisfied. It's crucial for my business to maintain a positive reputation, especially when the errors were out of my control.

I recently placed an order with Order No. [redacted] but received the incorrect item. Unfortunately, I cannot locate the order under my account. The purple plastic beads I received are not what I ordered, and I need the sky blue glass pieces instead. I need the correct item, the "Pet Mini Aquarium Kit with Glass Candy Jar with Marimo Ball Aquarium with Sea Blue Gravel Sea Fan Tiny Seashells Romantic Lover Gifts Desk Decoration" by June 1, [redacted]. I have already contacted the company via email. Please verify that the correct item will be sent promptly to my address: Joel T. at [redacted] Sandringham Ave., Baton Rouge, LA [redacted]. Thank you.

I did not place an order with Ann. My account was hacked, and my card number was stolen to pay for this item. The order number is [redacted], and the transaction number is [redacted]. Despite sending three unanswered emails to the business owner, Ann, who I now believe does not exist, I received a confirmation email stating that Ann will start working on my May 27th order "right away." I'm supposed to get another confirmation email when it's ready to ship. In the meantime, Ann has my money. Cheers to me, right?

I am unable to access my Etsy account today as I am seeing a banner indicating "Hi, Your account is unconfirmed." I have been using Etsy for a year and a half with my current email address, but the displayed email address in the banner includes an extra letter, which raises suspicions of a potential hack. The banner provides two options: "Resend email" or "Change your email". I find it odd that Etsy would have a new email for me to verify. Given the circumstances, I feel uneasy clicking on either option. Contacting Etsy by email is currently not possible, and the absence of a phone number for support is surprising. Thank you, M.

Hello, I recently received an email notification regarding a purchase on Etsy that I did not authorize. The order number is [redacted] and it is being shipped to Adilene Barrera in Guymon, OK. The order was paid with "PayPaI [redacted]". I want to clarify that I did not make this purchase and am unfamiliar with this website and the recipient. I kindly request to cancel this order, refund the charge, and remove my email address from your system. Please notify me at [redacted] once this has been resolved. Thank you, P. Du Charme

I placed an order with Madintown on April 20th for a black shirt (Order # [redacted]), however, I received a gray shirt instead. Despite their promise to send the correct item, I'm still waiting for the black shirt. Unfortunately, I've been unable to reach Madintown as it seems they are no longer active on Etsy. I've tried to contact them without success and I can't even leave a review. If they are unable to fulfill the order, I would like a refund of $15.99. I appreciate your assistance in resolving this issue. Thank you, Karen M. Additional email: [redacted]

I placed an order for a black shirt with Madintown on April 20th, under Order #[redacted]. Unfortunately, I ended up receiving a gray shirt instead. When I reached out to Madintown about the mistake, they assured me they would send the correct black shirt and allowed me to keep the gray one. Despite this, it has been several weeks now, and the black shirt has not arrived. Upon trying to contact Madintown, it seems they may no longer be selling on Etsy as I keep encountering an error message. I am unable to leave a review as well due to this issue. At this point, if the black shirt cannot be provided, I would like a refund of the $15.99 I initially paid. I am hopeful that you can assist me in resolving this matter.

I ordered two outdoor pillows from a vendor named "Crabby Chris" on ETSY, but they arrived with a sewn flange edge instead of the expected design. I promptly returned the pillows and after some back-and-forth, we agreed to make changes to the order. However, the vendor then asked for additional shipping fees, which I paid to move forward. Unfortunately, the vendor has now gone silent, and I have neither received the merchandise nor a refund for the items or the extra shipping costs. Despite my attempts to resolve this through communication, ETSY has advised that the transaction is past the time frame for a refund, leaving me frustrated. This situation seems like fraud and highlights the risks even with seemingly reputable vendors on ETSY. Buyers should be cautious, as ETSY may not always hold their vendors accountable. I am considering legal action to address this issue. Sincerely, A Concerned Shopper

Yesterday, I tried to order a shirt for my son's birthday party on June 16th from Whoopsie Daisy Bow. Their website indicated one to two weeks for shipping. When I reached out to them to inquire about receiving it by the 16th, they requested an extra $5 for rush shipping on top of the $24 already paid. I mentioned they should update their shipping time to two weeks but was willing to pay the extra fee. Surprisingly, they canceled my entire order without explanation after I responded. The message said my order was declined. I'm confused and upset that this happened, especially when I was only asking about the shipping.

I recently received an email from Etsy notifying me that an order was cancelled due to the lack of parental permission. I am unsure how to proceed in providing this permission. Despite being promised assistance shortly, I have struggled to get a response from Etsy. Although I updated my bank account information, the issue persists. I need help resolving the parental permission matter rather than the bank account information. My mom has unsuccessfully tried to request a phone call several times, and we have only been contacted through email. This situation is frustrating as I have customers waiting to place orders. Your immediate help would be greatly appreciated.

Yesterday, my account was suspended abruptly. Previously, I had encountered some cases which I believed were attempts of theft and chose not to settle immediately. However, after a case in January [redacted], I agreed to resolve all cases promptly, regardless of the circumstances. Following that, I had only one open case on 06/01, which was swiftly resolved as the buyer had regrets. Today, I received a notification that my account has been permanently suspended. This news is distressing as I have been a dedicated seller since [redacted] with a loyal clientele. I am seeking assistance with this matter.

I previously inquired about a bolero I bought from Alexbridal. I paid $77.99 for it. Initially, when Get a Human didn't respond, I contacted Alexbridal, and they provided a shipping label to return the item for an exchange. I sent back the bolero, which they received on Tuesday. However, despite requesting the correct order and following up, I have yet to receive any confirmation or the right product. I am disappointed that they have not kept their promise to send the correct order and now my money is with them, but I still have not received my item. Thank you, H. Engels

I recently received a fraudulent message claiming that someone purchased an item on my supposed PayPal account. After contacting PayPal, they are investigating the issue. Please be aware of this scam and do not send any products to the person mentioned in the message. Here is a copy of the suspicious message for reference. Thank you, Mari LaFore. SUSPICIOUS MESSAGE BELOW.... RE: [Transaction Receipt] Your Purchase order marked as shipped on June 10, [redacted] from HappyDappyBits ([redacted]) From: [redacted] <[redacted]> Yesterday, 11:52 PM Your purchase was successful on Etsy from HappyDappyBits. They will begin working on it soon. Order number: [redacted]. Please contact the Payment Center if you did not authorize this purchase. Order details: Ships from Scarsdale, NY, United States Shipping in 3 - 9 business days to: Recipient: Kwasind Lunsford Jr Address: [redacted] N PASADENA, Unit [redacted], MESA, AZ [redacted], United States Payment: Paid with PayPal at [redacted]

I placed an order on Etsy this morning, but there was an issue with personalizing my purchase. It went ahead and ordered without my customization. I ordered a personalized coffee mug for my daughter's teacher, Mrs. Crowder, from Cheyenne. I need it to be delivered by Friday morning at 9 a.m. If this cannot be achieved, I'd like a refund. The [redacted] number provided is not working for incoming calls. I received an email confirmation of my order, but the website shows no orders. Please assist in resolving this matter promptly. - Naomi Golden