called the number given * times, * days NEVER got human or return call. Want help ident...

GetHuman4042368's customer service issue with Ethan Allen from December 2019

Help with my Ethan Allen issue
The issue in GetHuman4042368's own words
called the number given * times, * days NEVER got human or return call. Want help identifying an older EA piece of furniture. They advertise that they will assist. I can send photos if requested.

GetHuman4042368 did not yet indicate what Ethan Allen should do to make this right.

How GetHuman4042368 fixed the problem
DIscovered that Ethan Allen does NOT have a customer service email in spite of listing it in their google posting. So I found an email address I thought someone would pay attention to ORDERS. *****@***.com and requested that they forward the request. They did and the next day I got a call from corporate apologizing for the lack of response and answered my question. It is ridiculous that a company like EA has such little regard for customers that they deleted their direct customer service email. Also the answer to my question was about older EA furniture and they said they have deleted all information about their furniture lines prior to the ****'s. I don't believe this since it is poor business, but it meant no information available for my search. Not a customer friendly company.
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Ethan Allen

Customer service issue
Reported by GetHuman4042368
Dec 4th, 2019 - a year ago
Fixed
GetHuman4042368 shared how to fix
Seen by 7 customers so far
Similar issue to 2 others
0 customers following this
Items needed
Where was the item purchased
Order number (if applicable)
Billing address

Timeline

GetHuman4042368 started working on this issue
Dec 4th, 2019 10:10pm
GetHuman4042368 indicated the issue is not fixed yet.
Dec 4th, 2019 10:11pm
GetHuman4042368 confirmed the issue is fixed. Hooray!
Dec 6th, 2019 12:48am
GetHuman4042368 confirmed the issue is fixed. Hooray!
Dec 6th, 2019 12:48am

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