My husband and I both sent in disputes via regular mail. I got an email stating his wer...

GetHuman-jaimeric's Locked Account issue with Equifax from July 2019

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Before contacting them, items GetHuman-jaimeric may need:
Account holder name, Billing address, DOB, Last 4 of SSN, Email on account, and Phone number
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-jaimeric's own words
My husband and I both sent in disputes via regular mail. I got an email stating his were ready to be viewed but when he went to sign in, it said to call to give them identifying info. Then mine did it too. We tried calling and waited on the line for over thirty minutes and the line dropped, this happened several times. I e requested to have them call me back and hours later I got a call from a lady who verified my info but online I’m still locked out. She was t very helpful either with my issues I was disputing and I could barely understand her. She also wouldn’t let me at least give identity info for my husband so at least his online acct online could be unlocked. He travels a lot for work so waiting forever on the phone again isn’t an option for him. How can we get our online accts unlocked so we can view results and possibly dispute things

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Locked Account issue
Reported by GetHuman-jaimeric
Jul 31st, 2019 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 4179 others
0 customers following this


GetHuman-jaimeric started working on this issue
Jul 31st, 2019 2:24pm

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