My Equifax credit score in Credit Karma is missing all of my open accounts. I called Ch...

GetHuman2662158's customer service issue with Equifax from April 2019

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The issue in GetHuman2662158's own words
My Equifax credit score in Credit Karma is missing all of my open accounts. I called Chase, one of my banks, to see if they were sending my account information to Equifax. According to the Credit Bureau Specialists at Chase, Equifax has several different profiles associated with my SSN, and as a result, my "credit score" does not have all of my accounts. The bank says Equifax has to fix the problem that is causing the split profile. ... My Equifax credit score in Credit Karma is missing all of my open accounts. I called Chase, one of my banks, to see if they were sending my account information to Equifax. According to the Credit Bureau Specialists at Chase, Equifax has several different profiles associated with my SSN, and as a result, my "credit score" does not have all of my accounts. The bank says Equifax has to fix the problem that is causing the split profile.*A false credit score defeats the whole purpose of credit bureaus. A spilt profile is dangerous because there could be fraudulent accounts using my SSN that I cannot see.*Equifax has to fix the way they are reporting my accounts. Everything associated with my SSN should be in one profile.*I expect reliable and accurate service from all companies, and financial institutions are held to even higher standards.*I opened a dispute with Equifax over a year ago. Nothing has been fixed.

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Equifax

Customer service issue
Reported by GetHuman2662158
Apr 1st, 2019 - 2 years ago
Fixed
Seen by 15 customers so far
Similar issue to 3093 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Email on account
Phone number

Timeline

GetHuman2662158 started working on this issue
Apr 1st, 2019 10:56pm
GetHuman2662158 indicated the issue is not fixed yet.
Apr 1st, 2019 10:56pm

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