I had difficulty verifying my identity over the phone. I don't have the information abo...

GetHuman-alfeldma's customer service issue with Equifax from July 2018

6 views | 963 similar | 0 following
Help with my Equifax issue
Next: our robot will wait on hold for GetHuman-alfeldma to get a Equifax rep on the line!
Always use the GetHuman Phone to call Equifax. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-alfeldma's own words
I had difficulty verifying my identity over the phone. I don't have the information about previous accounts I was being asked about because I have not used store cards or applied for one in some time. I just need to find out what two charges are on my credit report acquired through the Neighborhood Assistance Corporation of America (NACA) program. The two reports only say MEDICAL and I cannot locate who would have reported them to a credit agency. Both were reported to collections on *********. I have never had so much difficulty verifying my identity with any other credit institution and this was an incredibly infuriating experience. Please tell me EXACTLY what is needed to gain more information about how I can resolve these reports on my credit report.

GetHuman-alfeldma did not yet indicate what Equifax should do to make this right.

How GetHuman-alfeldma fixed the problem

We are waiting for GetHuman-alfeldma to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Equifax customer problems.
How Do I Place a Security Freeze on My Equifax Account?How Do I Dispute Something on My Credit Report with Equifax?How Do I Unfreeze My Credit with Equifax?How Do I Freeze My Credit with Equifax?
Do you have a customer issue as well?
We can help you get Equifax's attention and get better help faster. Tap below to get started.
Having Equifax issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-alfeldma fixes it.
This email address isn't valid

Equifax

Customer service issue
Reported by GetHuman-alfeldma
Jul 6th, 2018 - 4 years ago
Fixed
Seen by 6 customers so far
Similar issue to 963 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Email on account
Phone number

Timeline

GetHuman-alfeldma started working on this issue
Jul 6th, 2018 4:41pm
GetHuman-alfeldma indicated the issue is not fixed yet.
Jul 6th, 2018 5:44pm