I bought a replacement ink cartridge (*** black) to replace an empty cartridge on my Ep...

GetHuman1973725's customer service issue with Epson from January 2019

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The issue in GetHuman1973725's own words
I bought a replacement ink cartridge (*** black) to replace an empty cartridge on my Epson xp-***. The new cartridge does not fit and cannot be installed. I notice a slight difference between the old cartridge and the new one, which may explain why it does not fit. I already returned one cartridge at the store and got a new one, but it still does not fit. It has the same difference. I have photos that show the difference between the old cartridge and the new one. How can I find a cartridge that will fit?
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Epson

Customer service issue
Reported by GetHuman1973725
Jan 16th, 2019 - 9 mons ago
I have an issue with Epson too
Fixed
Seen by 3 customers so far
Similar issue to 1066 others
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Items needed
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Timeline
GetHuman1973725 started working on this issue
Jan 16th 2:18am
GetHuman1973725 confirmed the issue is fixed. Hooray!
Jan 16th 2:18am