I bought a replacement ink cartridge (*** black) to replace an empty cartridge on my Ep...
GetHuman1973725's customer service issue with Epson from January 2019
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The issue in GetHuman1973725's own words
I bought a replacement ink cartridge (*** black) to replace an empty cartridge on my Epson xp-***. The new cartridge does not fit and cannot be installed. I notice a slight difference between the old cartridge and the new one, which may explain why it does not fit. I already returned one cartridge at the store and got a new one, but it still does not fit. It has the same difference. I have photos that show the difference between the old cartridge and the new one. How can I find a cartridge that will fit?
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