I am trying to replace the black ink cartridge - ***XL Epson printer XP-***. I followed...

GetHuman-hawkgp's customer service issue with Epson from June 2018

Help with my Epson issue
The issue in GetHuman-hawkgp's own words
I am trying to replace the black ink cartridge - ***XL Epson printer XP-***. I followed the instructions from a You Tube video. I replaced the cartridge and it just keeps sending me in an endless loop, telling me to replace the cartridge. It will not go to the home page. I turned off the printer, hoping it would re-set, go to default, whatever. It just keeps repeating the message. This is a brand new Epson cartridge. We had a very difficult time setting up this printer and getting it to work. It was purchased brand new, and has been very frustrating to operate. Your website lists your number ***.***.**** Saturday hours as *:**am-*:**pm PST. I called the number and it is not in service on Saturday. It would be nice to have working printer.
GetHuman-hawkgp did not yet indicate what Epson should do to make this right.
I have an issue with Epson too
How GetHuman-hawkgp fixed the problem
I have an Epson XP-***. My advice is, don't buy an Epson printer. This one has been nothing but trouble.
Please help with my Epson issue
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Epson

Customer service issue
Reported by GetHuman-hawkgp
Jun 9th, 2018 - a yr ago
I have an issue with Epson too
Fixed
GetHuman-hawkgp shared how to fix
Seen by 22 customers so far
Similar issue to 336 others
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Timeline
GetHuman-hawkgp started working on this issue
Jun 9th, 2018 7:56pm
GetHuman-hawkgp confirmed the issue is fixed. Hooray!
Jun 9th, 2018 9:00pm