I have two fortnite accounts on my xbox one under the same email but one account has se...

GetHuman-alexyano's Merge Accounts issue with Epic Games from October 2019

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The issue in GetHuman-alexyano's own words
I have two fortnite accounts on my xbox one under the same email but one account has season *-* cosmetics and the other has season **. I want to merge the season *-* account with my primary account on PS* but when I sign into the epic games account with my *-* season account it redirects to my season X and I have no way of getting to my season *-* epic account. Ive played on the season *-* account and my primary ps* account account before September **** and neither three accounts are disabled or banned so I shouldnt have a problem with the merge. What Im thinking is the email on my xbox (season *-* account) is also the same email I have for another xbox account (season X account). I have different emails for my season X xbox account that is used to create the xbox account and a different email used to link the xbox account to my epic games account for the season X account. I wanted to see if I can find a way to fix it so I can get my season *-* account onto my ps* account but keep the season ** account. Maybe some way to stop having the *-* epic account automatically redirected to the season X epic account when I sign in on www.Fortnite.com. I have access to the emails for both xbox and ps* accounts. I can also turn on my xbox and sign into the xbox and pick either profile * or profile * (* being *-* and * being X) and play with that stuff. How can I transfer the season *-* cosmetics onto my ps*? Thank you Epic

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Epic Games

Merge Accounts issue
Reported by GetHuman-alexyano
Oct 29th, 2019 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 14254 others
0 customers following this

Timeline

GetHuman-alexyano started working on this issue
Oct 29th, 2019 3:05am