someone is using my email to fraudulently access your site. the email they are using is...

GetHuman-vkarno's customer service issue with Electronic Arts from October 2019

Help with my Electronic Arts issue
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Email on Account, Username, Password, Game Name, Console, Version Type, and Name of Account Holder
The issue in GetHuman-vkarno's own words
someone is using my email to fraudulently access your site. the email they are using is *****@***.com and my name is Vicki Karno. I have never logged into ea.com or opened an account. You have notified me that someone is using my above email and it is not me. Can you help to further prevent the use of my paid domain name? thanks.*New Sign-in on WEB**Your EA Account *****@***.com was just used to sign in from WEB: **Tue Oct ** **:**:** GMT **** *TR *WEB **Don't recognize this activity? *If you suspect this is an unauthorized access, please Reset Your Password.**Why are we sending this? We take security very seriously and we want to keep you in the loop on important actions in your account.**We were unable to determine whether you have used this browser or device with your account before. This can happen when you sign in for the first time on a new computer, phone or browser, when you use your browser's incognito or private browsing mode or clear your cookies, or when somebody else is accessing your account.

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Electronic Arts

Customer service issue
Reported by GetHuman-vkarno
Oct 27th, 2019 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 6684 others
0 customers following this

Timeline

GetHuman-vkarno started working on this issue
Oct 27th, 2019 3:50pm
GetHuman-vkarno indicated the issue is not fixed yet.
Oct 30th, 2019 9:48pm
GetHuman-vkarno indicated the issue is not fixed yet.
Oct 30th, 2019 9:53pm
GetHuman-vkarno indicated the issue is not fixed yet.
Oct 31st, 2019 2:33am
GetHuman-vkarno indicated the issue is not fixed yet.
Nov 5th, 2019 9:04pm

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