Battlefield * PS* is the game that is giving me issues. My game progress has not been s...

GetHuman-triqle's customer service issue with Electronic Arts from October 2019

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The issue in GetHuman-triqle's own words
Battlefield * PS* is the game that is giving me issues. My game progress has not been saving and I have had to start over from the beginning * times already and I have been using the console properly such as not unplugging while it is saving and things like that. Also the game has stopped multiple times during gameplay and is giving me an error message. Error CE-*****-* is what appears on my screen. My rewards are not saving and this has also happened multiple times. My soldier was up to level ** but I was not able to receive any rewards and it is as if my soldier is starting over from the beginning every time. Yesterday I was able to continue my campaign from it where I left off from my last checkpoint which was halfway through the game. When I am done playing I exit the game and shut down my PS* or I switch to multiplayer. I constantly check back into the campaign to see if my progress is saved and yesterday it was fine but today when I tried to continue it started over from the beginning. As I mentioned, this has happened at least * times already and I have been reached at least *-* hours into the campaign. I am ***% sure I have not done anything to cause this issue. Such as improperly turning on*off the console. Internet connectivity is at least **mbps and very stable with a wired connection. Please help. Thank you.

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Electronic Arts

Customer service issue
Reported by GetHuman-triqle
Oct 14th, 2019 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 6424 others
0 customers following this

Timeline

GetHuman-triqle started working on this issue
Oct 14th, 2019 7:32pm
GetHuman-triqle indicated the issue is not fixed yet.
Oct 15th, 2019 2:38am
GetHuman-triqle indicated the issue is not fixed yet.
Oct 15th, 2019 7:57pm
GetHuman-triqle indicated the issue is not fixed yet.
Oct 15th, 2019 7:57pm
GetHuman-triqle indicated the issue is not fixed yet.
Oct 15th, 2019 7:57pm

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