I just purchased Madden ** and it automatically recognizes that I have an Origin accoun...

GetHuman-eagsvp's customer service issue with Electronic Arts from August 2019

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Before contacting them, items GetHuman-eagsvp may need:
Email on Account, Username, Password, Game Name, Console, Version Type, and Name of Account Holder
The issue in GetHuman-eagsvp's own words
I'm trying to download and upload new rosters and playbooks online. ... I just purchased Madden ** and it automatically recognizes that I have an Origin account for EA's online servers.**However the email address it has is ancient and is no longer active. I did go online and create a new account with my current email. *However, every time I start the game it automatically puts up the ancient email and asks for a password. Since the email no longer exists, sending me the password doesn't help. **I need EA to update my information, so when I start Madden **, my new information will come up automatically? Please help!**Thank you,**Eddy Guiterrez
The account information they have for me is super old and more importantly its no longer active! So sending information to my inactive email doesn't help me, because I can't access it.
Just let me update my online information so I can upload and download rosters and playbooks on Madden **.
I've been buying EA products multiple times a year since the mid **'s and have done many focus groups with them in the **'s.
I tried to go online and create a new account with my current email. The problem is, when I start Madden **, it automatically brings up my old email and I don't see a way to change it.
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Electronic Arts

All Madden EA online game
Customer service issue
Reported by GetHuman-eagsvp
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 4865 others
0 customers following this

Timeline

GetHuman-eagsvp started working on this issue
Aug 2nd, 2019 1:35pm
GetHuman-eagsvp indicated the issue is not fixed yet.
Aug 2nd, 2019 9:07pm
GetHuman-eagsvp indicated the issue is not fixed yet.
Aug 2nd, 2019 9:07pm
GetHuman-eagsvp indicated the issue is not fixed yet.
Aug 4th, 2019 3:12am

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