Hello, I’ve put about *** hours into playing the sims and I’m really devastated because...

GetHuman-fullaibr's customer service issue with Electronic Arts from May 2019

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The issue in GetHuman-fullaibr's own words
Hello, I’ve put about *** hours into playing the sims and I’m really devastated because of something that happened. I’ve made houses and downloaded custom content. But when I went on to play last night, there was NO load games button option. I’m saying that there was only the “play” button to create a new sim. I instantly looked things up online and someone said the solution was to make a random new sim and then when you exit, your saved games and load game button should be back. Also I had checked my Sims * Saves file and there were all of my saved games, I just didn’t know how to access them. So I went in and made a random new sim and moved her into a lot. I exited to find that there was a load game button, But it only showed my NEW GAME. So I quickly went to check my Sims * Saves file and yes, all of my previous games had been overwritten with the new game (the time stamp was today because I had made the new sim the next day). So all of my previous games had been overwritten with this random sim and all of my hard work and effort has apparently vanished. I've spent money on this game and I’m truly upset. Is there a way to get my saved games back, even if it deletes my random new one? I honestly wouldn’t care about the random new one. And is there a way to stop this from happening and be able to access and play my saved games once they’re back? Please help me on this issue I’ve put so much time and effort and money into this game and it’s truly devastating when you lose everything you worked hard for. If this isn’t solved I really don’t think I’ll play the game anymore..seeing as this can happen anytime and I’ll just lose everything I worked hard for. Please help me. I don’t want to look up solutions that may mess with my game and even worse, my laptop.

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Electronic Arts

Customer service issue
Reported by GetHuman-fullaibr
May 18th, 2019 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 3784 others
0 customers following this

Timeline

GetHuman-fullaibr started working on this issue
May 18th, 2019 10:23pm
GetHuman-fullaibr indicated the issue is not fixed yet.
May 19th, 2019 3:00am
GetHuman-fullaibr indicated the issue is not fixed yet.
May 19th, 2019 6:53am
GetHuman-fullaibr indicated the issue is not fixed yet.
May 23rd, 2019 7:24am

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