Hi, when i go to play Mass effect * i get this message come up on my screen as follows...

GetHuman-andyhaym's customer service issue with Electronic Arts from May 2019

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Hi, when i go to play Mass effect * i get this message come up on my screen as follows.**Release Date Check**This software requires an online Release Date Check on the first launch after installation and will occur with each start of the application until the Release Date is reached. For this an ACTIVE INTERNET CONNECTION IS REQUIRED.**Application and hardware identifiers are sent to the time server.**If the Release Date Check passes, a decryption key is received from the server and the application files and folders are decrypted and replaced.**Please click on 'Accept' if you want to continue or click 'Exit' to abort this process.**When i clicked on the Accept button it started checking and then after a couple of seconds, this message popped up on the screen.* * Release Date Check Failed**An error occurred during the online release date check. Click 'Retry' to try again.**If the error persists, please click 'Exit' to abort the process and find a solution at the support website: http:**eauk.custhelp.com.**The whole series of the mass effect games have been installed on my computer since i purchased them when they first came out in the uk.**The original *st mass effect game will not play on my computer anymore.**Here is the spec of my desktop.**Gigabyte GA***FXA-UD* BLACK MOBO *SEAGATE *TB *.*" HDD*AMD FX**** * CORE PROCESSOR *** GIG OF MEMORY*GIGABYTE WINDFORCE R* *** *GIG GRAPHICS CARD*ARTIC WATERCOOLER WITH A ***MM RADIATOR*XSTRIKE **** WATT PSU **The spec of my desktop is well above the recommended system requirements.**All * games played without any issues before

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Electronic Arts

Customer service issue
Reported by GetHuman-andyhaym
May 18th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 3777 others
0 customers following this

Timeline

GetHuman-andyhaym started working on this issue
May 18th, 2019 11:31am
GetHuman-andyhaym indicated the issue is not fixed yet.
May 19th, 2019 10:40am
GetHuman-andyhaym indicated the issue is not fixed yet.
May 19th, 2019 10:42am