Hi, my son has purched EA access using my bank details, I would like to request a refun...

GetHuman2885011's customer service issue with Electronic Arts from May 2019

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The issue in GetHuman2885011's own words
Hi, my son has purched EA access using my bank details, I would like to request a refund for this transaction because I don use the features or games that you have to offer. I know this issue isn't something that is down to you but even when trying out titanfall * (as I thought since its paid for I night as well) the game isn't played by a wide player base and i struggled to find any matches on this. I would like to request a refund for this service as I dont intend to use this service as there isn't much available or much to offer for me. If this changes in the future then I will be more than happy to pay (Battlefield V becoming avilable). This was made using email address *****@***.com or xbox live game tag of CeruleanMystery. Thanks for your support.
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Electronic Arts

Customer service issue
Reported by GetHuman2885011
May 8th, 2019 - a mon ago
I have an issue with Electronic Arts too
Not resolved
Seen by 4 customers so far
Similar issue to 3642 others
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Timeline
GetHuman2885011 started working on this issue
May 8th 9:20am
GetHuman2885011 indicated the issue is not fixed yet.
May 8th 1:40pm