I have not received any contact from Customer Service. Here are the facts:*a.*I have ha...

GetHuman1350091's customer service issue with Electronic Arts from October 2018

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Help with my Electronic Arts issue
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GetHuman1350091's next move: find and follow the right step-by-step guide.
Electronic Arts doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1350091 will need to dig through the advice provided by Electronic Arts, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1350091 can let us know if they help or not.
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Before contacting them, items GetHuman1350091 may need:
Email on Account, Username, Password, Game Name, Console, Version Type, and Name of Account Holder
The issue in GetHuman1350091's own words
I have not received any contact from Customer Service. Here are the facts:*a.*I have had an account for *** years. My user name was*is hndsme. I believe my password was rosie**.*b.*I had registered with my old email provider from another state when I became a POGO user years ago.*c.*I am not able to update my email in EA because they ask for info through my old internet provider e mail!*d.*I thought I could create a new account with my new email and shift over my payment info and points.*e.*My new e mail is *****@***.com*f.*My new user name -because I cannot migrate my old name-is canaang and my new password is Stan****. RIGHT NOW, I MUST PAY FOR * ACCOUNTS-ONE THAT I CAN NO LONGER REACH, AND MY NEW ONE! ALSO MY POINTS IN THE MEW ACCOUNT ARE AT ZERO. * HELP!!! ***-***-**** *Frank Giambrone****** Osprey Trace*West Palm Beach, fl *****

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Electronic Arts

Customer service issue
Reported by GetHuman1350091
Oct 15th, 2018 - 4 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 554 others
0 customers following this


GetHuman1350091 started working on this issue
Oct 15th, 2018 7:23pm

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