I've been playing Madden football online for * years now this year this time this year...

GetHuman-vallhall's customer service issue with Electronic Arts from September 2018

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The issue in GetHuman-vallhall's own words
I've been playing Madden football online for * years now this year this time this year the model for overdrive is messed up every time that I connect to it and start to play I play for a while and it disconnects me when this happens I lose all my progress I've been gold reward tier twice and it keeps bumping me back to Silver because the device keeps disconnecting from the server in the middle of my overdrive matches and it kills my progress and reverses my progress I've got all kinds of items that I purchased last season but never got restored my stadiums and my uniforms never got restored as well I would like to have my reward tier I've been gold level twice and due to connectivity problems I've been bumped down to Silver level once again I don't know what to do I think that I should be entitled to some kind of a redeeming code so that I can get my stadiums back so that I can get my uniforms back all the stuff that I purchased and I would like to have my reward tier reinstated is there something that I can download that will help me to solve this connectivity problem I love overdrive I like what you done with it a lot but it doesn't connect right on mobile devices and I don't know what to do if you can send me a redeem code so that I can get my stadiums in uniforms back that would be awesome if you can somehow reinstate my gold level reward tier for overdrive I would appreciate it I just don't know what to do it's not my fault that I keep getting all these losses and overdrive it's because of connectivity I don't ever lose games Harldly. Except when the game kicks me off in the middle of it and that loss over a period of a day ** ** ** times this is my reward and that's not right after I work for hours and hours to get it I'd like to spit can you send me some kind of a redeem code for my stuff so I can get it back thank you

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Electronic Arts

Customer service issue
Reported by GetHuman-vallhall
Sep 14th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 308 others
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GetHuman-vallhall started working on this issue
Sep 14th, 2018 12:36am
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Sep 14th, 2018 12:43am