We were RIPPED OFF! (Catchy enough?)

GetHuman-candsam's customer service issue with Edward Hamilton Booksellers from July 2018

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GetHuman-candsam's next move: try the Edward Hamilton Booksellers help center.
Edward Hamilton Booksellers doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-candsam will want to follow the link below to head to their help center. We will check on GetHuman-candsam later to make sure it's all set or try to help escalate.
The issue in GetHuman-candsam's own words
We paid for a blu ray but received a DVD. There is a difference in price. We want the blu ray. ... Ordered and paid for blu ray of Duel at Diablo. Received package today and it was a DVD, not blu ray.
It's especially frustrating that there is no customer service, no phone number to call and no response from the email form they provide!
We want the blu ray of the movie sent to us ASAP!
Not sure how long...my husband ordered. We expected decent customer service and the correct product delivered.
Contacted them by the only available option * times with no response.
I have an issue with Edward Hamilton Booksellers too
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Edward Hamilton Booksellers

Blu Ray of "Duel at Diablo"
Customer service issue
Reported by GetHuman-candsam
Jul 2nd, 2018 - a yr ago
I have an issue with Edward Hamilton Booksellers too
Fixed
Seen by 8 customers so far
Similar issue to 92 others
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Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman-candsam started working on this issue
Jul 2nd, 2018 5:40pm
GetHuman-candsam indicated the issue is not fixed yet.
Jul 2nd, 2018 8:11pm
GetHuman-candsam indicated the issue is not fixed yet.
Jul 3rd, 2018 6:58pm
GetHuman-candsam indicated the issue is not fixed yet.
Jul 5th, 2018 6:48pm
GetHuman-candsam indicated the issue is not fixed yet.
Jul 5th, 2018 6:56pm