I don't know why the company substituted an item without asking me for permission to do...

GetHuman-dmickels's customer service issue with Edward Hamilton Booksellers from April 2018

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The issue in GetHuman-dmickels's own words
I don't know why the company substituted an item without asking me for permission to do so. I want the specific book that I ordered and do not wish to pay anything for the book they sent IN ERROR. I don't know the order number but the packing list shows a batch number of ******** and an unidentified number of *********. Why can't the company simply look at the order form that I originally mailed to them to easilly solve this? I can't understand why a legitimate business does not have a phone number!
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Edward Hamilton Booksellers

Customer service issue
Reported by GetHuman-dmickels
Apr 26th, 2018 - 5 mons ago
I have an issue with Edward Hamilton Booksellers too
Not resolved
Seen by 3 customers so far
Similar issue to 237 others
0 customers following this
Items needed
Order number
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Email address on the account (if applicable)
Timeline
GetHuman-dmickels started working on this issue
Apr 26th 7:02pm
GetHuman-dmickels indicated the issue is not fixed yet.
Apr 26th 7:02pm
GetHuman-dmickels indicated the issue is not fixed yet.
Apr 26th 7:09pm
GetHuman-dmickels indicated the issue is not fixed yet.
Apr 27th 10:07pm