At this moment I am furious that there is no Eddie Bauer representative available to he...

GetHuman1707275's customer service issue with Eddie Bauer from December 2018

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The issue in GetHuman1707275's own words
Resolve an issue that the delivery carrier supposedly had "no access" to our home address...not true! someone has been here all evening ... At this moment I am furious that there is no Eddie Bauer representative available to help me with an apparent misdelivery or non delivery of my order with tracking number ************************The tracking indicates that the carrier "had no access" to our house, which is far from the truth. Someone has been home, and the package is nowhere to be found, although delivery was attempted today. I tried calling the customer service number but was placed on hold for nearly a half an hour! I hung up, and am hoping that someone can call me back at ***-***-**** or email me back expediently to help with this situation. NEVER have I experienced service, or lack thereof, from Eddie Bauer. Please see information below.**ESTIMATED DELIVERY*Today*DEC **Dec * - Thu**:** PM***Delivery attempted - no access to delivery location * Otsego, MI***:** AM***Out for delivery * Otsego, MI***:** AM***Sorting complete * Otsego, MI**Dec * - Wed**:** PM***Arrived at hub * Otsego, MI****:** PM***Accepted at USPS destination facility * Otsego, MI**Dec * - Tue***:** AM***Pre-shipment info sent to USPS, USPS awaiting item** Show less detail*USPS*Tracking Number*************************Thank you,*Karen Vocke
This is frustrating because it is impossible to get an EB representative on the phone to make this right!
I want them to make the carrier deliver the package appropriately tomorrow or initiate a replacement. I also want someone to contact me. Waiting on hold for nearly ** minutes is ridiculous, and their online chat is down. I have sent an email.
I have been an EB customer for many years
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Eddie Bauer

Shipping
Customer service issue
Reported by GetHuman1707275
Dec 7th, 2018 - 2 years ago
Not resolved
Seen by 23 customers so far
Similar issue to 133 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman1707275 started working on this issue
Dec 7th, 2018 1:47am