We have flights booked for * people ** September returning ** October. Bristol to Madei...

GetHuman-adelejak's customer service issue with Easyjet from August 2020

Help with my Easyjet issue
The issue in GetHuman-adelejak's own words
We have flights booked for * people ** September returning ** October. Bristol to Madeira. *My husband has had Covid and is still suffering symptoms and therefore we do not wish to travel. I have called Easyjet who advisEd to send in the web form which I have done x*. No answer yet. *We would like vouchers*refund as to rebook for same time is not possible as return flights for October **** have not been released. *If we rebook outward flights we will lose cost of inward flights.

GetHuman-adelejak did not yet indicate what Easyjet should do to make this right.

How GetHuman-adelejak fixed the problem
Called customer services *********** only had to wait ** minutes. Went thru the Covid related issue so press * then *. Spoke to customer adviser said we wanted to cancel our flight due to quarantine requirements on return to UK. Asked for refund or vouchers. Vouchers offered. All information given and followed by an email from them. Now have to call them to use the vouchers. Very happy.
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Easyjet

Customer service issue
Reported by GetHuman-adelejak
Aug 16th, 2020 - 6 months ago
Fixed
GetHuman-adelejak shared how to fix
Seen by 5 customers so far
Similar issue to 8918 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking

Timeline

GetHuman-adelejak started working on this issue
Aug 16th, 2020 3:12pm
GetHuman-adelejak indicated the issue is not fixed yet.
Aug 16th, 2020 3:13pm
GetHuman-adelejak indicated the issue is not fixed yet.
Aug 16th, 2020 3:13pm
GetHuman-adelejak indicated the issue is not fixed yet.
Aug 16th, 2020 3:13pm
GetHuman-adelejak indicated the issue is not fixed yet.
Aug 16th, 2020 3:13pm
GetHuman-adelejak indicated the issue is not fixed yet.
Aug 16th, 2020 3:14pm
GetHuman-adelejak indicated the issue is not fixed yet.
Aug 16th, 2020 3:24pm
GetHuman-adelejak indicated the issue is not fixed yet.
Aug 16th, 2020 3:24pm
GetHuman-adelejak confirmed the issue is fixed. Hooray!
Aug 16th, 2020 5:02pm