Easyjet Customer Service Issues

I was unable to change my flights for free despite trying over a month before my departure date. The flights increased in value by over £[redacted], so I made the change to book them as I couldn't reach EasyJet's customer service after numerous attempts. I am disappointed that I had to pay the change fee, as speaking with customer service could have resolved this, and I wouldn't have ended up £[redacted] out of pocket. Tania S. [redacted] EXSWRN6 Paris 6/8-9/8/20

I bought a round-trip ticket from Malaga, Spain, to Geneva and a one-way ticket from Geneva to Malaga in August [redacted] for myself and my sister. Due to Covid-19, Easyjet canceled the Malaga flights. I then bought a return ticket with Iberian Airlies to return to Spain. I requested a refund for both tickets online on March 17, [redacted]. Despite contacting Easyjet via phone, email, and letters and providing all necessary documentation, I have only been reimbursed for one ticket. I included both boarding passes and my contact information but have not received the refund yet. The long wait times on the phone without getting through to customer service have been frustrating. Easyjet's ongoing flight bookings without addressing refund issues adds to the frustration. After attempting to resolve this for six months, I am disheartened and considering giving up on pursuing this further. Perhaps you can offer assistance with this matter?

My spouse and I have a reservation to travel with easyJet from Bristol to Toulouse on 23 September. My partner wishes to cancel her ticket and reschedule for 12 April [redacted]. Yesterday, I believed I successfully completed the change and my card was charged the additional £3.10 required according to the easyJet website. However, the booking for 12 April for my partner is missing from My Bookings, and she is still listed for the 23 September flight. Today, when attempting to make the change again, the website kept attempting to cancel both my 23 September booking and my spouse’s. I tried to deselect my name and only select hers, but the system did not cooperate.

I've made a reservation and payment for a trip to Croatia for four people from October 6th to 13th. Although my booking still indicates it's confirmed, Easyjet's flight page displays the flights as canceled. Even when using the mobile app, it shows the flights are not happening. This situation suggests that our holiday is off, yet we have not received any notification. Today, I wasted over two hours trying to get answers over the phone with no success. I want to know if the trip is canceled and why I haven't been informed or refunded the £[redacted].

Hello, I have a flight reference EZ49591 to Croatia on the 16th of September. I am finding it difficult to quarantine upon my return as I work for the NHS. I received an email from easyJet a few days ago suggesting I change my flight. I logged into my account and navigated to 'manage my bookings' to change my flights from Bristol to Dubrovnik (with a return for September [redacted]) to Bristol to Split for [redacted]. There is no increased cost for the [redacted] flights, which are actually cheaper than the ones I currently hold for [redacted]. However, when I proceed to pay, the system is asking for £56, which is double the cost of the Bristol to Split flight on the 31st of August [redacted]. I paused there because I do not wish to pay twice for my flights. Can you assist me with this issue?

To whom it may concern, During our recent flight from Corfu (EZY1970), my companion and I had reserved seats 10A and 10B. However, upon boarding, we discovered that those seats were already taken by passengers with valid tickets. As a result, we were relocated about six rows back from our chosen seats. This experience has left us questioning the purpose of paying for seat reservations if they cannot be guaranteed. In the current climate, where families are keen to sit together for safety and convenience, I believe it is important to prioritize accommodating pre-booked seating arrangements. I kindly request a refund of the booking fee we paid for our seats. Sincerely, Anthony Finlay

I needed to modify my flight booking K1T2D5B. Originally, I was traveling tonight from ZH to LGW but wanted to change it to a flight in January from LGW to Innsbruck. I tried to make the changes but had difficulty as the link to the call center was not working. I urgently needed to return to the UK due to Switzerland's change in status, and I cannot afford to self-isolate upon my return. I am hoping to receive a refund for my flight, but if that's not possible, a voucher for future use would be acceptable.

I had a flight scheduled to Bologna on April 27th, but due to the Coronavirus, the flight got canceled. I've been trying to contact customer service, but it seems overloaded with calls mentioning the impact of the virus. I'm worried about leaving this unresolved for too long. I've already spent a lot of money calling without getting assistance. My name is Nenita Bermejo, traveling with another person named Elizabeth. Our flight was supposed to be on April 27th from Gatwick to Bologna, returning on May 2, on flight EZY8989. I hope to resolve this situation soon.

Due to the ongoing coronavirus restrictions, we had to cancel our flight to Tenerife booked through directflights.co.uk with Reference Ki5C14L. We rescheduled to an EasyJet Flight on May 29th to Malaga, returning on June 12th, [redacted], but weren't provided with the flight details during the change made at your Luton Office. We paid an additional £[redacted] via Direct Debit on top of the £[redacted].42 for the Tenerife flight. The Customer Services representative did not provide a booking reference or flight details, mentioning that everything would be forwarded to directflights.co.uk. Considering the significant amount of money involved, we are eager to receive information regarding the flights and payment. Please provide us with the necessary details. Colin & Julia Banks 16, Broomfield Drive, Billingshurst, West Sussex, RH14 9TJ.

I recently flew on the EZY6135 flight from Bristol to Copenhagen on August 17th, [redacted], to visit my daughter and grandchildren. The Covid safety measures put in place were reassuring, and I felt as safe as possible. However, on the return flight, EZY6136, from terminal C to terminal F, safety was compromised. The bus to the plane was overcrowded, hot, and lacked ventilation, making social distancing impossible. Additionally, we were asked to wait in unsafe conditions on the plane for 5 minutes without ventilation. This experience was contrary to the safety measures Easy Jet had promised. Although the departure flight was well-managed with social distancing, the return flight lacked oversight. Despite changing seats to maintain distance, we ended up sitting next to a stranger due to last-minute seat changes. The lack of social distancing and management on the return flight has made me hesitant to fly with Easy Jet again. I hope for an explanation and a goodwill gesture to regain confidence in Easy Jet's commitment to passenger safety as stated on their website.

We have flights scheduled from LPL to LCA on 29th Sept and returning on 20th Oct [redacted]. Due to Covid-19 concerns, we are unable to proceed with these flights for the following reasons: 1. Thomas M. has recently been released from medical lockdown due to Addison’s disease, which has severely weakened his immune system. Given the current Covid situation, we are not comfortable risking air travel at this time. 2. Our original plan was to vacation at our small villa in North Cyprus. However, due to Covid regulations, while South Cyprus permits border crossings from South to North, they do not allow returns from North to South. Due to these circumstances, we are unable to utilize our flights and are unable to rebook until the Covid situation improves. We would appreciate an open-ended credit note for any Easyjet product or a refund, whichever option is feasible. Sincerely, Jane and Thomas M. I am uncertain if my submission was successful on your website, so I am reaching out via email for confirmation of receipt. Thank you.

Good Afternoon, I have a flight scheduled for Monday, October 19, [redacted], returning on October 25, [redacted]. My booking reference is (K1RKBZB). There are a total of 3 passengers - Karen Cacopardo, Erin Barrett, and Adam Steele. As the lead passenger with an easyJet Plus card, I am unable to book my seat separately without having to select seats for the other passengers. I would like to secure an aisle seat in the front two rows for my easyJet Plus membership number [redacted]0. While I prefer my seat in advance, the other passengers are fine with random seat assignments. If there is a way to assist me in booking my seat individually, I would greatly appreciate it. Thank you for your help in advance. Best Regards, Karen C.

My outbound flight got cancelled due to COVID-19, and I requested a refund for both the outbound and return flights as EasyJet's website mentioned this would apply to all flights on the booking. I received confirmation that they received my refund application and advised not to follow up for 90 days due to a backlog. However, I keep receiving emails about the return flight which was supposed to be this week. Today, I got an email saying, "We noticed that you didn’t fly!" I'm unsure if it's a matter of the systems not syncing up or if I should verify if they are processing my refund, which I still haven't received.

Hello, I am reaching out regarding booking K1GKJZS for a trip from Tirana to Malpensa with return dates of May 22nd to May 26th for 4 adults and 2 children. The passengers included are Ms. Resilda H., Mr. Elidon H., Mr. Ermal H., Ms. Xhuljana H., Child Aelio H., and Child Katalea H. Due to the Covid-19 situation, the flight got canceled. I am trying to process a refund, but the ticket is not visible in the system. I would appreciate your assistance with this matter. Thank you for your help. Best regards.

I spoke with an adviser at EasyJet on September 10th regarding flights I have booked for September 16th to Dalaman, Turkey. Unfortunately, my husband has been diagnosed with throat cancer, and we are unable to fly on that date. We have obtained a medical note from our doctor, which I was instructed to email. The booking is under Susan Occleston and Kevin Salmon, departing from Manchester on September 16th at 15:55 on flight EZ1955. My email is [redacted], the airline reference is K1MLZDK. I reached out to OntheBeach, with whom we booked the flights, but as it was a flight only booking, they advised me to contact EasyJet. Thank you.

We purchased four tickets for flight EZY8755 from London Gatwick on June 8, [redacted], returning from Corfu on June 17, [redacted]. Our payment of £1,[redacted].36 was made on January 26, [redacted], via Visa debit card. The airline reference number is K1C471D. Despite multiple attempts to request a refund through your website, we have not received any refund or communication from your company. Since the flight was canceled due to the Coronavirus, we are eligible for a full refund. We do not want to reschedule our flight or accept a voucher. We realize that there are many similar cases, but it has been three months, and we expect our refund promptly. If we do not receive a response within a few days, we will escalate this matter to our Member of Parliament and seek legal advice. Sincerely, S. and Mrs. S. Waterton

I received an email from EasyJet regarding the refund for my flight with booking reference Ezy2061. They apologized for the delay, attributed to the high volume of refund requests due to the pandemic. Despite the challenges, they assured me that my refund has now been processed and will be received through the original payment method within the next 10 days. They advised reaching out to a third-party booking agent if applicable. I appreciate their efforts to address the issue and thank them for their communication.

Holiday Reference: [redacted] / Flight Reference: K176DM5 Despite multiple phone calls to the supposed help line and a letter requesting simple confirmation of the holiday cancellation, I have received no assistance from Easyjet, only obstacles. I have been trying to file a claim for our canceled holiday with our insurance provider. They require written confirmation from Easyjet indicating: 1/ Full payment for the holiday was made. 2/ The holiday was canceled by my travel companion, Frances Renner, for both of us. 3/ Easyjet did not issue any refunds to either of us after the cancellation. If you do not cooperate, I will have to escalate this and lodge a complaint with the Financial Ombudsman. Sincerely, Norma W.

We had a package holiday booked with Loveholidays, who advised us to change our holiday dates to next year due to the Coronavirus. They instructed us to change our flight first, then inform them of the new dates. After we made the changes, they informed us that the holiday had been canceled and issued a refund instead. I have a flight booked with you to Majorca for 10 people at a cost of £2,[redacted]. However, due to various reasons such as autistic and asthmatic family members, as well as concerns related to the pandemic, some individuals are unable to travel. I am now seeking a voucher for the total amount to use at a later date for just my spouse and myself.

I have already contacted EasyJet regarding our experience getting off the return flight EZY1918 on 19th September after a holiday in Spain. My husband, aged 87 with a right lower leg amputation, and I, who had a stroke three years ago, were assisted in wheelchairs. Upon arrival at customs, we were asked for a form we hadn't filled out. After struggling to complete it on a tablet, a kind customs officer helped us finish two forms. We asked about wheelchair assistance, but no one arrived despite waiting. This process took a long time, causing us to miss our taxi and requiring us to call him back. It would be helpful if airlines reminded passengers about important forms to speed up the process and avoid delays for both travelers and airport staff.