Easyjet Customer Service Issues

Dear Easyjet, I am having trouble finding the flight reference above, K1KX9CZ, online. Easyjet cancelled this booking on June 11th and 18th, which was confirmed via email. I would like to select the voucher option for myself and the other passenger on this booking. I am unsure why I am unable to access the booking. I also selected the voucher option for another cancelled booking with reference K1JNCTC, but I did not receive any confirmation that this option was accepted. Additionally, I noticed there was no option to request a refund for this booking. I have been trying to contact Easyjet by phone multiple times without success, and my emails have gone unanswered. I hope this message reaches you and that I receive a prompt response. Sincerely, Raymond Mooney

Hello, I am writing this email as I have been unable to reach you by phone and hope to receive a prompt response. I would like to change my flight from Porto to Bordeaux from August 27, [redacted], to January 3, [redacted]. My reservation number is K12B1K5. When attempting to make the change on your website, I was prompted to pay a fee of [redacted] euros. However, it clearly states that no fees apply for modifications made at least 14 days before departure (only fees are applicable for changes made within 14 days of departure). I am well within the timeframe for a fee-free change. It's worth noting that when I changed my flight from Bordeaux to Porto from August 6, [redacted], to December 18, [redacted], no fees were charged. I am eagerly awaiting your response via email or phone to resolve this matter promptly. Best regards, D.C. Paula Alexandra

Booking Reference: EZ41DWP (Gatwick to Malaga, July 29th-August 5th, [redacted]). I'm reaching out regarding the recent FCO advice against non-essential travel to Spain on July 25th, right before my planned departure. Due to this guidance, my family and I were unable to travel as it would have left us uninsured and we must adhere to the FCO's recommendations. Previously, EasyJet would cancel flights under such advisories and offer vouchers, rescheduling, or refunds. However, this time EasyJet opted to continue flights. I had already checked in and paid for seat reservations before the FCO advice changed, making it impossible to reverse these actions. While I was offered a fee-free transfer to next year on July 27th, this offer expired before the promised deadline of July 29th. This left me unable to make necessary arrangements given the short notice. I attempted to contact you via email before my departure, but your inbox was full, and I couldn't reach you by phone. I believe EasyJet chose to operate the flights to avoid refunding customers, even when circumstances prevent travel based on government advice. I am requesting a refund of £1,[redacted].68 plus £63.84, totaling £1,[redacted].52. Looking forward to your prompt response. Best regards, Tracey Collinson Smee

Booking Reference: K1CP6PW I received two email messages from EJ regarding the flight to Copenhagen from Bristol on 14/8 with a return on 21/8. The first message informed us about a three-hour change in the outgoing flight time from 10:35 to 7:35, which is inconvenient as reaching the airport by 5:35 is difficult for us, and staying in a hotel is not suitable due to COVID-19. The second message on 30/7 raised concerns about the return flight on 21/8 and provided an option to rebook. Since this is our return flight, rebooking one way doesn't make sense. Being in our 70s, my wife and I are troubled by the uncertainties surrounding these flights. Despite booking well before COVID-19, we believe canceling both the outward and return flights is the only viable solution. We kindly request a refund or vouchers for future travel. Looking forward to a prompt response. Russell C.

I recently tried calling but my battery died. Waiting over an hour for assistance is frustrating. I emailed when the website said the call center was closed, yet I was kept on hold. When I booked a flight today, the voucher didn’t cover the costs of cancelled flights from March and May.

Hello, I am inquiring about a voucher. I previously spoke to Sharon at Sembo, who contacted your company regarding a voucher for my booking. I was informed that the voucher was being processed and would be sent to the email used for the booking within 28 days. However, it has been more than 28 days now, and we have not yet received the voucher. Could you please provide an update on the status of the voucher? Thank you. Sincerely, Laila Wästvind and my travel companion Jan Flachsbinder.

I am requesting a refund or vouchers for three Easyjet flights I booked for August 23rd and August 28th. This was a planned trip to Edinburgh with my grand-daughter from Spain. Due to the 14-day quarantine requirement for arrivals from Spain, we are unable to proceed with the holiday and are unable to reschedule at this time. The flights are from Madrid to Edinburgh (1 passenger), Gatwick to Edinburgh (2 passengers), and Edinburgh to Gatwick (3 passengers). Additionally, there is a separate flight from London to Madrid for one passenger, not with Easyjet. Easyjet mentions vouchers, but I cannot locate the information on their website. Any assistance you can provide would be greatly appreciated. Thank you. Clive Tomlin

I booked two sets of flights with Easyjet, one in April and one in May. I have received the refund for the May flights, but not the April flights. My booking reference is EXSS5HW for three return flights from Bristol to Rome, costing £[redacted].30, paid by Mastercard on 19th September [redacted]. I requested refunds for each leg of the journey with reference IDs [redacted]31 (18/4/[redacted]) and [redacted]64 (20/04/[redacted]). I previously contacted you, but the replies were for the already refunded flights. I understand the high volume of refund requests and the current situation, but I am worried about the delay. I am fine with waiting for the refund, but I hope my claim is acknowledged and processed soon. Thank you.

Dear Sir/Madam, I made a booking with GOTOGATE in March (Order number: L3M0FE) for a round-trip flight from Lisbon to London. Lisbon to London on 20th August [redacted], Booking No: WQP7KV (British Airways) London to Lisbon on 26th August [redacted], Booking No: K1KPJD9 (Easyjet) I received an email notifying me that my British Airways flight was cancelled, leaving me with a return flight from London to Lisbon with Easyjet. I contacted GOTOGATE for a refund as the trip is now unfeasible. They advised me to also cancel the Easyjet flight to proceed with the refund. If Easyjet treats the cancellation as standard, GOTOGATE will charge me 50 pounds per person (2 adults and a baby). However, if Easyjet categorizes it as a COVID-19 cancellation, GOTOGATE will only charge me 30 pounds and refund [redacted] pounds. Could you please advise me on how to request Easyjet to cancel the return flight under the COVID-19 cancellation policy so that I can receive a refund from GOTOGATE? Thank you for your assistance. Best regards, Daniel G.

I'm inquiring about my booking reference K1H7S45 and Flight Voucher reference CG_13C4TS. I would like to know how I can use the extra credit from my canceled flight in April, along with the additional payment, to book a flight to Cyprus this September. Your assistance on this matter is greatly appreciated. Best regards, Godi Eigenmann THERWIL, Switzerland

**Booking Reference: K12MDNF** I've attempted to reach customer service six times in line with the email's instructions over the past two weeks. Each call incurred charges as I'm calling from the Republic of Ireland. The flight time mentioned above was changed, making it inconvenient for me to travel. I will not be able to make the trip. I am currently waiting on hold for 45 minutes without any response, which is frustrating. I request a refund voucher to book more suitable flights for myself and my daughter. Please address this matter promptly and confirm the issuance of the refund voucher as promised. It's challenging not being able to speak to a representative, especially with only 14 days left until my travel date impacted by the changes. I appreciate a prompt response. Marie C.

I experienced a flight cancellation from Alicante to London Luton on the 10th without any notice. Additionally, my return flight on July 24th, rescheduled to August 10th, cost me £[redacted].96. I am seeking compensation due to the inconvenience and expenses incurred. Having Asperger's, anxiety, and depression, this situation has been extremely disappointing and distressing for me. The constant changes to my return flight to London Luton, including cancelled seat assignments, are causing further frustration. I am seeking a clear explanation as to why Easyjet notified me of the return flight change recently but failed to inform me about the cancellation on Monday. I look forward to your prompt response. Thank you. Adam

I received an email from Easy Jet regarding booking reference K1C1W67 dated Friday. The email lists a DIANE FRANCES, but this is not me. It contains details of a booking for nine people, which we made through Alpha Rooms for a package holiday last February [redacted]. I received a notification that our flight from Palma on 1 September [redacted] has been cancelled, but there is no information about our flight from Liverpool on 23 August [redacted]. This has caused a lot of confusion, especially with three young children. We are unsure if both flights have been cancelled, considering the Government's advice against flying to Spain. We are also concerned about the funds we have already paid.

I have flights booked for four people departing on September 28 and returning on October 12 from Bristol to Madeira. Unfortunately, my husband has contracted Covid and is still experiencing symptoms, so we are unable to travel. I contacted Easyjet, and they instructed me to fill out a web form, which I have done twice. I am still awaiting a response. We are requesting vouchers or a refund since it's not feasible to rebook for the same dates as the return flights for October [redacted] have not been made available yet. If we were to rebook the outbound flights only, we would lose the cost of the return flights.

Hello, I had a flight booked to Cyprus in July [redacted] with your company. I tried contacting EasyJet multiple times but had little success reaching anyone. Despite numerous emails, I received no response, leading me to contact your customer service. I made several unsuccessful calls before finally getting through, only to have the call disconnected. After persistent attempts, I managed to speak to someone who helped me cancel my flight and process my refund. I appreciate the eventual assistance in getting my money back. However, I now face a phone bill of £[redacted] due to the repeated calls made to address this issue. Since EasyJet failed to communicate with me, I had to bear the cost to resolve the situation. I request a refund for this expense promptly. Please address this matter as soon as possible via phone call. I am disappointed with the level of service I have received and expect a resolution. Otherwise, I will refrain from booking future flights with your company and share my experience with others. Sincerely, A.M.

Dear Sir/Madam, Our booking K1362VW for EasyJet flight on 14/07/[redacted] EJU1797 outbound and EJU1798 return was canceled, and we requested a refund. To date, you have offered us a voucher valid until July 17, [redacted], which does not suit us. Unfortunately, my husband is on partial unemployment (he works in the aeronautics industry), and it may turn into full unemployment soon. We no longer have the means to travel. Additionally, for the TOPCAR reservation ESG[redacted]0 Refund Reference [redacted]85, you are also offering us a voucher when we requested a refund. We kindly request for a re-evaluation of our case for a refund for the round trip flight from Fuerteventura to Bordeaux and the advance payment for the car rental considering our circumstances. Thank you in advance for your attention and consideration. Yours sincerely.

I am a loyal Easyjet customer, booking with you at least three times a year. Unfortunately, our June flight was canceled due to the pandemic, and we chose a voucher as compensation. When trying to use the voucher for next year's flights in June, we faced difficulties as the option to apply the voucher was not available at the time of booking. Subsequently, we were informed our September flights were not canceled but were advised against traveling by the Scottish government. This led us to reschedule the flights for next year, incurring an extra cost of £[redacted] to change them (£65 per person). Despite multiple phone calls with no resolution, we feel disappointed by the customer service. As a nurse working tirelessly during the pandemic, I hope to speak with a representative regarding this matter.

I have an account with easyJet, which I use primarily through their mobile app for booking flights and downloading boarding passes. However, I am experiencing difficulties when trying to access my account on easyJet.com. Despite being able to log in and view flights, I cannot proceed to book them or print boarding passes. This issue persists across different devices, and after selecting luggage options, the webpage freezes when I hit 'Continue'. While I have managed to use the app successfully for flight bookings, the airport I am departing from for my upcoming flight (Dalaman, Turkey) requires printed boarding passes. Although I contacted easyJet by phone and received advice to check in at the airport for boarding passes to be printed, I am doubtful about this process based on my previous experiences at Dalaman airport. At present, I am unable to print any boarding passes, including the outbound ones downloaded on my phone. Ideally, I would like easyJet to rectify the connection problem between my account and their website for future bookings. However, if this is not promptly resolved, I would appreciate it if easyJet could email the boarding passes for both passengers for our upcoming flight (booking reference: EZ42QX6).

Hello, My name is Maria McCloskey. I recently booked a flight for my husband, Paul McCloskey, with reference number K1ST6LN. I had trouble booking the flight as I kept getting kicked out of the process. Upon revisiting the booking, I realized I had entered the wrong email address. Additionally, I mistakenly booked the flight in the wrong direction; it should be from Luton to Belfast instead of Belfast to Luton. I tried reaching out through the online platform, but I have not received a response after waiting on my mobile for 25 minutes. I am looking for guidance on how to rectify these issues. Thanks, Maria

Last February, I booked flights from Belfast to Faro for a family trip on May 9th. I made two separate return bookings for my husband and me, and another for my daughter and her partner, who would join us a day later. After receiving a cancellation email from Easyjet, I rescheduled the flights to October 22nd for us and October 23rd for my daughter. As Portugal has now opened up for travel, I discovered that the flight I transferred my daughter to no longer exists, and the 'speedy boarding seats' I booked for them were missing. When trying to change to the available flight on October 24th, I was asked to pay an additional £76 per person. I believe this is unfair as I chose rescheduling instead of a refund and the flight's cancellation was not my fault. I kindly request to move them to the 24th free of charge and reinstate their 'speedy boarding' seats.