Our flight Ivalo to LGW was delayed by *.* hours on Thurs *th Dec.*Our tour company pro...

GetHuman4075894's customer service issue with Easyjet from December 2019

Help with my Easyjet issue
The issue in GetHuman4075894's own words
Our flight Ivalo to LGW was delayed by *.* hours on Thurs *th Dec.*Our tour company provided us with a letter detailing how to claim for compensation from EasyJet using the EU*** claim form and the correct associated locator number and flight number to use.*When I input these details onto the form I entered the date of the flight as * Dec but when the summary of my form appears, the date has changed to *th Dec??? *I went back several times to double check and re-enter the date as the *th but it keeps defaulting to the *th.*I don’t want to submit the claim like this as the flight date will be wrong.*Any suggestions please?

GetHuman4075894 did not yet indicate what Easyjet should do to make this right.

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Easyjet

Customer service issue
Reported by GetHuman4075894
Dec 11th, 2019 - a year ago
Fixed
Seen by 3 customers so far
Similar issue to 2502 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking

Timeline

GetHuman4075894 started working on this issue
Dec 11th, 2019 1:05am
GetHuman4075894 confirmed the issue is fixed. Hooray!
Dec 13th, 2019 2:59pm

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