Easyjet Customer Service Issues

Dear team, I recently traveled from Amsterdam to London. My flight at 9:50 was delayed by 2 hours, as I was notified through messages, airport screens, and the EasyJet mobile app. Regrettably, the information was incorrect, causing me to miss my flight. I ended up flying to Luton airport at 14:25. Subsequently, I had to take a taxi costing £80 to reach Stansted to retrieve my car and return home. Kindly, I am requesting a refund for the taxi fare incurred. Best regards, H.

On November 13, [redacted], I booked Easy Boarding. However, at customs during checkout, my bag was thoroughly checked and items were quickly re-packed. At the Easy Boarding gate, my bag didn't fit into the measuring cage due to having to be opened. The bag is EasyJet size and has been used for my trips to Fuerteventura for the past 3 to 4 years (twice a year). To avoid further delay and a heated discussion, I paid the £50 fee. I have photographic evidence that the bag fits the sizing cage. I am requesting a full refund as I believe the payment was unnecessary. For any additional information or photos, please contact me. Kind regards, Karen P. [redacted]4

I made a booking a few weeks ago and wanted to add an extra bag to my outbound flight. I couldn't do it online, so I called in to do so. However, I was told it's no longer possible. I was told it was due to security reasons, but the bag would still go through the same security check. I find it confusing as I could add a bag for a one-way ticket. Please clarify why I'm now required to pay extra for a round trip. Thank you.

Our flight from Alicante to Bristol was supposed to leave at 9:25 PM tonight. The current estimated time of arrival in Alicante is 2:30 AM. We received vouchers for snacks according to your compensation policy, but we haven't seen anyone for over 3 hours. As per your compensation scheme, we should receive a voucher for every 2 hours of delay. Please, could you urgently reach out to easyJet in Alicante to sort this out?

Dear Sir or Madam, I am writing to address my concern regarding the flight change fee. I recently booked a roundtrip flight on the EasyJet website from London to Inverness for the dates 01/01/[redacted] to 06/01/[redacted]. Unfortunately, I mistakenly selected the return date as 04/01/[redacted] instead of 06/01/[redacted]. Since the price was the same for both dates, I proceeded with the payment without realizing the error. Upon noticing my mistake, I promptly changed the flight; however, I am now being charged 32 pounds for the adjustment. I find it unfair given the circumstances. I am uncertain why the wrong date was initially selected and am kindly requesting a refund of the 32 pounds. My booking number is K13TM2P. Thank you for your assistance. Best regards, Zifan

Hello, I had booked 2 tickets from Copenhagen to Edinburgh for the 1:00 PM flight, but due to train delays, we reached the check-in station around 12:10 PM only to find out the office was closed. As a result, I had to purchase 2 new tickets and a hotel room. It was a major inconvenience, as we were supposed to arrive 2 hours before the flight had it not been for the train issues. I am requesting a full refund for the original tickets and an additional [redacted] euros for the hotel. Our plans were completely disrupted, and our budget has taken a hit. My confirmation number is EZ435WJ. Your assistance in this matter is greatly appreciated.

I was supposed to fly with easyJet on December 17, [redacted], from Luton Airport to Paris, but my flight was canceled. I need a refund for the initial cost of £[redacted].05 and any other expenses incurred due to the cancellation. My flight details are ESY [redacted], and my name is Rotimi Isaac O., initials O. R. I will provide details of additional expenses shortly. Thank you.

Dear Sir/Madam, My wife and I spoke with Patrick yesterday, and he has graciously organized special assistance for my flight to Manchester on Monday due to my Achilles tendon injury. I am currently in plaster and in need of special care during travel. Along with the flight booking (Easyjet Ref: EZ1RQ7P), we had also made a car rental reservation with Europcar, where I am designated as the driver. Unfortunately, Europcar does not permit a change of the named driver under these circumstances. Could you please guide us on how to cancel the Europcar booking (Ref: [redacted]) that is part of our existing reservation? Should we proceed with the cancellation via Easyjet or directly through Europcar? Your prompt assistance on this matter would be greatly appreciated. Thank you, David H.

I recently booked a return trip from Hong Kong to Singapore through a travel agency, lastminute.de, under the booking reference PNR: RMGBWN for myself (JULIUS MUTH). My return flight was supposed to depart from Changi Airport Terminal 1 on December 04, [redacted], at 9:30 am. However, due to Easyjet canceling my original flight on December 02, I had to purchase a last-minute ticket on December 03 to return to Hong Kong urgently, costing me [redacted] SGD. Upon attempting to check-in for my rescheduled flight on December 04, Easyjet staff claimed that I was actually booked on the flight for December 03. According to lastminute.de, this discrepancy was a mistake by Easyjet. I am seeking a full refund for the additional ticket I had to purchase. If Easyjet indeed communicated the change to lastminute.de, I request proof of this communication. Otherwise, I may need to involve legal assistance. I am prepared to provide all relevant documentation, including flight confirmations, receipts, and tickets. I look forward to resolving this matter promptly. Thank you for your attention. Sincerely, Julius Muth

Hello, I purchased a flight with reference number K13SW9X for Cinzia Callegari from Venice Marco Polo to London Gatwick departing on the 22nd of December two days ago through my EasyJet account. My name is Roberta Callegari, and I made the payment using my debit card ending in [redacted], for a total of £25.81. Unfortunately, I need to cancel this flight as my sister is unable to come along. I understand that I am eligible for a refund if I cancel within 24 hours of booking. I am disappointed with the customer service as I tried unsuccessfully all day yesterday to reach someone for assistance. I hope to receive a prompt response with clear instructions on how to proceed with the refund after the cancellation is confirmed. I regularly fly with your company 3-4 times a year, usually with my partner, and occasionally with other family members. Your prompt attention to this matter is greatly appreciated. Thank you.

To whom it may concern, I have made a flight reservation via the EasyJet platform but have yet to receive the email confirmation. Could you please assist me with this issue? Flight details: - Round trip - Passenger Name: Rawaz Mohammed Ali - From Paris CDG to London Gatwick on Wednesday, January 15th, departing at 19:30 and arriving at 19:40 - From London Gatwick to Paris CDG on Sunday, January 19th, departing at 13:50 and arriving at 16:05 I am looking forward to your response. Thank you, Rawaz

I sent my claim with receipts to easyJet Customer Services at Hangar 89, Luton Airport, LU2 9PF via recorded delivery on 17 August. I requested £[redacted].31 in reimbursement for expenses from the cancelled flight EZY [redacted] from Isle of Man on 12 August, which had no prior notification. The mail was signed for on 20 August at 9.10 am by the recipient. However, I have not received any response from easyJet regarding my claim. CJLEONARD-MORGAN

Hello, I purchased a round-trip flight for my daughter from Malaga to Gatwick. I downloaded her boarding pass to my mobile app, but we are not returning on the same day. I am trying to send the boarding pass to her phone but am having difficulty with text messaging. I took a screenshot as an alternative. Unfortunately, I cannot print the pass because my home computer does not support the boarding pass imagery. I encountered a "download conflict" related to an Adobe update. Can you assist me in sending the boarding pass to my daughter's phone or help me obtain a printed pass? My name is Gail Dyke, and the booking reference is EZ4X4SZ. The flight is [redacted] from Malaga to LGW departing at 11:15 am on 31/12/19.

During our recent trip to Amsterdam on 17/12/[redacted] via flight EZY2151 from Luton, my partner and I encountered an issue with the luggage. Despite us traveling with hand luggage only, upon boarding, my partner's bag was accidentally sent to the hold due to the flight being full. Upon receiving the luggage back, we discovered that a Nintendo Switch and three games were missing from his bag (approximately valued at £[redacted]). We find this situation concerning and hope for a resolution. No other items were missing, and my partner had his wallet with him throughout the journey. Although he did not have a padlock initially, he acquired one for the return flight. We hope to hear from you soon regarding this matter. Thank you. Katharine R.

My limited IT skills led me to mistakenly book two hold cases for each way of my trip instead of just one. I mistakenly thought I had only booked one case for one way and added another for the return journey. Upon arriving at Edinburgh airport, I discovered my error. While I understand it was my mistake, I only need one case for each way and would like to request a refund or credit note for the extra case. I am a frequent easyJet customer, as evident from my records, and would be grateful for your help with this issue. Thank you, S. Sutherland

I accidentally booked two hold bags for my trip instead of one on each way due to my limited IT skills. When checking my itinerary, I mistakenly believed I had only booked one bag for one leg, leading me to add another for the return journey. Upon arriving at Edinburgh airport, I realized my error. While I understand it was my mistake, I do not require both bags on the way back. Is there a possibility of receiving a refund or a credit for the extra bag? I am a frequent flyer with easyJet, and I kindly ask for your help with this issue. Thank you. - Stephen S.

I contacted the EasyJet helpline to claim a refund for my ticket. The operator assured me that the money would be transferred to my account within a week. However, it's been 15 days since I made the call and I haven't received the refund. My ticket reference number is K123H7T under the name Basharat Adnan. Please address this issue promptly. Thank you.

I flew from Tel-Aviv to London Luton on 5/12/[redacted] on flight EZY2084 at [redacted]. My camera and headphones required additional screening at the airport. I was informed by airport security that they would be sent on the next Easyjet flight to London Luton. My items were packed in a white cardboard box labeled "fragile" with my details. Despite this, my belongings have not arrived. Tel-Aviv airport advised me via email to contact the airline. My details are as follows: Rupinder Jit Kaler 88 Manfield Avenue Walsgrave Coventry UK CV2 2HN Tag number: XH763269 I have contacted Luton Easyjet multiple times, but I have been redirected or promised a callback. I am feeling frustrated and seeking clarity on the situation. Could someone please investigate and provide guidance? Your assistance in locating my belongings would be greatly appreciated. Thank you.

Hello, I have a booking with reference number K13TH99. I would like to either cancel the booking or change the dates as the youngest passenger, who recently turned 16, does not have an updated passport for travel. I am hoping to either receive a refund or switch the flight to a different date. The flight is scheduled for tomorrow, and my family was planning to visit me in Poland for Christmas and New Years. I am currently studying medicine there and unable to leave the country until I receive my new Polish residence card.

Dear Sir or Madam, My older daughter and I traveled to England on December 20th, but my younger daughter couldn't join us due to illness. I am inquiring about the possibility of a refund for her unused flight tickets. We will be flying back on December 30th, and I would like to cancel Sara Emin Agatić's ticket for that date. If necessary, please let me know what documents you require from me. You can reach me at [redacted][redacted] if you prefer to contact me by phone. Best regards, Ana