Easyjet Customer Service Issues

I flew out from Gatwick to Marrakech on the 30th of December, [redacted] for our 30th-anniversary trip. Unfortunately, we missed our 8:30 am flight since the gate was closed with no announcement or information provided. We had to purchase another one-way ticket. This was our first experience flying with EasyJet, and despite the inconvenience, it wasn't as bad as some have claimed. Could you please refund the £[redacted] we paid for the tickets and the wasted hotel booking? Your assistance would be greatly appreciated.

Hello, My wife and I recently utilized your service for a flight from Bristol to Glasgow under the reference EX5PZ51, on May 15th, [redacted], at a cost of £[redacted].92. Unfortunately, due to unexpected circumstances, we had to return a day earlier from Glasgow to Bristol using the same booking reference, incurring an additional cost of £[redacted].00 on November 28th, [redacted]. Although we understand the need for an additional fee for changing our return date, we were surprised and disappointed by the high cost of £[redacted].00 on top of the initial £[redacted].92. We were anticipating a nominal handling fee, not such a significant amount. We had no other option but to return early and agreed to pay a transfer fee, but we were hopeful to recover the original expenses. In total, EasyJet charged us £[redacted].92 for a flight that was initially priced at £[redacted].92, and both flights were not fully booked. In the interest of fairness and flexibility, we kindly request EasyJet to consider offering a refund or a credit note that can be used within a 12-month period.

While traveling from Rome to Geneva, my luggage was tampered with by FCO staff. Valuable items, such as Chanel handbags, Louis Vuitton wallets, were stolen after I checked in my luggage at the Rome airport. Prior to checking in, I had securely placed these items in my luggage, and I am certain they were there. However, upon reaching Geneva and inspecting my luggage, I discovered that these items were missing.

Hello, I wanted to reach out regarding an issue I've been encountering with my flight booking. I made a reservation for a flight in February [redacted], but mistakenly used my name instead of the company name on the invoice. I tried to rectify this by requesting a VAT invoice, hoping I could update the details later. However, I received a PDF invoice with my personal name again. After contacting customer service, I learned that requesting a VAT invoice would lock the details, preventing changes. This was not clearly indicated when I initially requested it via email. I am struggling to correct this and would appreciate assistance. It seems like a simple fix to update the name and add the VAT number, and the lack of flexibility is frustrating. Can you please direct me to someone in the accounting office who can help resolve this issue promptly? Despite multiple attempts to communicate with customer service, I haven't made any progress over the past week. Thank you for your help. Best regards, -- Katja

Hello, I made a reservation for a flight from Ljubljana to London on December 18th. I purchased one ticket for myself and one for my accordion. Unfortunately, I won't be able to bring the accordion with me. Is there a way to change the reservation to Mr. Seat Keyboard? Can I bring something else instead of a musical instrument? If I cancel one ticket, including seat choices, will I receive a refund since I now only need one ticket? Thank you for your assistance!

Hello! I made a mistake when booking a flight to see my boyfriend. I booked it for the wrong weekend, and now we won't see each other for a month. Can you please help me change my flight from January 30th to January 24th? Long-distance relationships are tough!

Our flight from Ivalo to LGW on Thurs, 5th Dec was delayed by 7.5 hours. The tour company gave us a letter with instructions on how to claim compensation from EasyJet using the EU261 claim form. The form requests the correct locator number and flight information, but when I enter the date as 5th Dec, it changes to 4th Dec in the summary. I tried multiple times to correct it, but it keeps reverting to the incorrect date. I'm hesitant to submit the claim with the wrong flight date. Any advice on how to resolve this issue would be appreciated.

I flew from Jersey to Edinburgh on the 29th of November [redacted] on flight number EZY6964 with one piece of hand luggage. I have used the same bag for my London trips as well without any issues. However, when I was returning from Edinburgh to Jersey on the 2nd of December on flight number EZY6963, I was unexpectedly asked to pay 50 pounds for my bag. The staff's attitude was abrupt and unsympathetic, which was quite upsetting. Other passengers also noticed this discrepancy as everyone else had bags of similar size. The way I was singled out made me feel humiliated, and my fellow passengers empathized with the situation. I am requesting a refund of the 50 pounds that I was charged on the 2nd of December. Usually, I have had positive experiences with Easy Jet, but this incident has left me deeply disheartened and embarrassed.

Good evening, I am the manager of "Abelia Villas" in Finikounda, Messinia, Greece. Our complex spans 6 acres and comprises three two-story buildings, offering stunning views of the Messinian Gulf, Schiza and Sapienza islands, and cape Venetiko. Our elegant rooms and luxurious villas exude a cozy warmth with modern color combinations, minimal decor, and upscale amenities, providing guests with privacy and comfort. We offer three accommodation options: Family Suites, Junior Pool Suites, and Junior Suites. I am interested in collaborating with you and your clients by establishing a partnership. I look forward to hearing from you soon. Best regards

Reference Number: K12TG39. We had a booking for flight EZY840 scheduled today, December 11th, at 5:35 pm. Unfortunately, my husband developed a severe leg swelling and had to see an emergency doctor. The doctor suspects a blood clot and has taken blood samples. She advised against him traveling due to the health concern. My husband, who is 80 years old, and I were on our way to Crawley for a family funeral tomorrow. The decision to cancel our flights was not taken lightly. Our return flight, EZY833 from Gatwick, was originally scheduled for Monday, December 16th, at 12:20 pm.

Hello, I recently booked a flight with EasyJet from Naples to Amsterdam with flight number EZY4891. However, when I tried to check my flights before my trip, I couldn't find any information about my booking. I ended up rebooking the same flight, and this time I noticed that there are now two bookings under my name. I have checked multiple times and even my Google account calendar does not show the flights, despite having all other details. What can be done to rectify this situation? Thank you for your assistance.

Address: 3 Browns Bay Drive Islandmagee Co. Antrim Northern Ireland BT40 3RU 12th December [redacted] Reference: EWFPQW8 Dear Sir/Madam, I am writing to address the booking of flights from Belfast International Airport on Thursday, 10th October [redacted]. The flight was EZY [redacted] departing at 08:35, with seat numbers 1E and 1F, heading to Bristol Airport. The return flight on Monday, 14th October [redacted] at 16:60 was EZY [redacted], seats 1E and 1F. The passengers were Sydney Adams and Christine Adams. The reservation was made by my wife, Mrs. Christine Adams, on or around 8th January [redacted]. The initial payment of £[redacted].92 was made using a Visa debit card, and a second payment of £[redacted].94 was charged on 14th August [redacted] to her Matercard. Sadly, Christine was unable to travel due to being diagnosed with a terminal illness and passed away on 7th November [redacted]. I informed Customer Services before the departure date but was advised to notify them at the check-in desk and later provide a doctor's letter confirming her illness. As my wife was an EasyJet Flight Club member (membership number [redacted]), I kindly request a refund for her flights considering the circumstances. Yours faithfully, Sydney Adams.

Dear forum members, Last week, I spoke with someone named Karim about a refund issue regarding a cancelled flight to Rome. Unfortunately, I cannot recall my case number. The booking number was k111t26, and the booking was made for my mom and partner, who couldn't attend. Despite Karim confirming the refund was processed, I have not received the money. He mentioned escalating the matter to finance if I didn't hear back in seven days. It has been two weeks with no refund yet. I insist on getting the refund today on the Mastercard ending in [redacted] that I used for the booking. My name is Michelle Haselgrove, and you can reach me at [redacted]2. I appreciate a prompt response. Thank you, Michelle

I purchased a round trip ticket with EasyJet for my family and me from Lyon, France to London during the holidays. Unfortunately, my travel plans have changed, and I will be arriving in London by train at a later date than my family. I still intend to use the return flight from London to Lyon that I previously booked. I'm unsure if missing the outbound flight from Lyon to London will affect my ability to take the return flight from London to Lyon a week later. Thank you for your help.

Hello, I am scheduled to fly from Malaga to London Luton on flight EZY2404 tomorrow, Sunday, December 15th. Unfortunately, I have had an accident and fractured a rib (I do have a doctor's note). I was wondering if there is any assistance available. I only have carry-on luggage. I am traveling with my husband, and we are seated in 13E and 13F. Any help would be greatly appreciated. Thank you. - A. Iten

For a week now, I've been attempting to purchase an additional 23kg of luggage per day, yet I keep encountering the error message "the operation couldn't be completed (HTTP error [redacted])." I'm seeking guidance on how to proceed as I want to avoid extra charges at the airport on Sunday due to this issue. I have ensured that all my information is correct. I hope to resolve this without having to travel to Gatwick in person to address this problem with EasyJet's customer service.

I need assistance with our flight booking to Gibraltar on 7/1/20. The passengers are both listed under my wife's name, but the booking should include my name, Brian W., as well. I would like to review the booking to determine if the error was on my end or made by EasyJet's booking department. I understand there might be a £50 charge, but it would be unfair if the mistake was not mine. Thank you.

On the 25th of September, I traveled on a TUI holiday to Cyprus with Easyjet. I had special assistance booked for a wheelchair with no steps. Upon arrival at Paphos, I was escorted off the plane via a lift, but unfortunately, a wheelchair was not provided. I had to manage stepping up into a bus, which was challenging, causing my knee to buckle when disembarking due to the deep drop and resulting in immense pain. Eventually, at the terminal door, I was provided with a wheelchair. I reported the incident to TUI staff at the airport and the resort hotel. The next morning, my leg was swollen and hot, prompting a visit to the resort medical center and subsequent hospital examination by an orthopedic specialist. X-rays showed no broken bones but advised rest, pain relief, and ice. Due to existing medical conditions, I could not be given further medication. I spent the rest of my holiday in a wheelchair and missed out on enjoying the pool and sunshine. Upon returning, I began physiotherapy while waiting for a scan as recommended by my GP. TUI conducted investigations, and after lodging a formal complaint, they directed me to contact you regarding the special assistance since it was arranged through Easyjet.

On September 25th, I sustained an injury upon arrival at Paphos airport during my TUI holiday with an Easyjet flight and special assistance for a wheelchair due to no steps. The injury led to hospital visits, reliance on a wheelchair throughout the holiday, inability to use the pool's sunbeds or swim, and disrupted my rest and relaxation. I raised the issue with TUI staff on-site and formally complained upon return since the special assistance was arranged through TUI. I have been informed by TUI that I need to address my complaint and claim with Easyjet, as they organized the assistance. Upon arrival in Paphos, I was assisted off the plane but was left without a wheelchair. I had to walk to a bus without a ramp, leading to a fall causing significant knee pain and difficulty walking. Subsequently, I sought medical attention at the resort's medical center and was promptly sent to a hospital for assessment by an orthopedic specialist. X-rays revealed no fractures, but I was advised to seek further care for internal damage upon returning home. The delay in resolution has prompted me to seek compensation from Easyjet for the distress during my much-anticipated holiday. Despite ongoing physiotherapy and doctor's visits post-holiday, I continue to experience pain, restrict my activities, and await further medical tests.

I purchased a codeshare ticket (reservation number - KZAKAZ) on October 13, [redacted], for a flight from London to Lisbon with a layover in Ljubljana. The first leg of the journey is with Easy Jet, and the second part was supposed to be with Adria Airways. Unfortunately, Adria Airways ceased all flights starting from October 1, [redacted], due to bankruptcy. I am seeking guidance on the next steps to take since my itinerary included a flight with Adria Airways.