Hello. I am a UK passport holder & a permanent resident of Spain.* My wife & our daug...

GetHuman3840845's customer service issue with Easyjet from October 2019

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The issue in GetHuman3840845's own words
Hello. I am a UK passport holder & a permanent resident of Spain.* My wife & our daughter aged ** are Ukranian passport holders BUT also residents of Spain.* They have my identity number for Spain on their residents cards to prove our association. * Earlier this year we were delayed at Palma de Mallorca airport by Easyjet staff who said my family were not eligible to fly to the UK* After a considerable time your staff contacted the British Consulate in Palma who confirmed that they were entitled to travel with me to the UK. This meant we almost missed our flight, your staff didnt know the law ?* Even after being told by the British *consulate that we could fly your staff told me I needed to get my wife & daughter added to my passport as " family members" ?* This is TOTALLY untrue & the British Consulate have advised me that it would be a waste of their time & my money.* On arrival in the UK we had no problem at immigration ! ** We want to book flights to visit my family in November but dont want all the stress , grief & wrong advice from your staff at Palma de Mallorca airport.* Please advise what I need to do this time to ensure we dont get the same issues again ?**Please reply as we want to book our flights .*Regards . Martin Whyte

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Customer service issue
Reported by GetHuman3840845
Oct 28th, 2019 - 3 years ago
Not resolved
Seen by 23 customers so far
Similar issue to 4871 others
0 customers following this


GetHuman3840845 started working on this issue
Oct 28th, 2019 11:45am