Hello. I am a UK passport holder & a permanent resident of Spain.* My wife & our daug...

GetHuman3840845's customer service issue with Easyjet from October 2019

Help with my Easyjet issue
First: share to improve GetHuman3840845's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3840845 may need:
Name on booking, 6 Character booking reference, and Email address used for booking
The issue in GetHuman3840845's own words
Hello. I am a UK passport holder & a permanent resident of Spain.* My wife & our daughter aged ** are Ukranian passport holders BUT also residents of Spain.* They have my identity number for Spain on their residents cards to prove our association. * Earlier this year we were delayed at Palma de Mallorca airport by Easyjet staff who said my family were not eligible to fly to the UK* After a considerable time your staff contacted the British Consulate in Palma who confirmed that they were entitled to travel with me to the UK. This meant we almost missed our flight, your staff didnt know the law ?* Even after being told by the British *consulate that we could fly your staff told me I needed to get my wife & daughter added to my passport as " family members" ?* This is TOTALLY untrue & the British Consulate have advised me that it would be a waste of their time & my money.* On arrival in the UK we had no problem at immigration ! ** We want to book flights to visit my family in November but dont want all the stress , grief & wrong advice from your staff at Palma de Mallorca airport.* Please advise what I need to do this time to ensure we dont get the same issues again ?**Please reply as we want to book our flights .*Regards . Martin Whyte

GetHuman3840845 did not yet indicate what Easyjet should do to make this right.

How GetHuman3840845 fixed the problem

We are waiting for GetHuman3840845 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Easyjet's attention and get better help faster. Tap below to get started.
Having Easyjet issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Easyjet

Customer service issue
Reported by GetHuman3840845
Oct 28th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 4871 others
0 customers following this

Timeline

GetHuman3840845 started working on this issue
Oct 28th, 2019 11:45am