Easyjet lost our bags on a flight from Amsterdam to Olbia Sardinia. Our bags were foun...

GetHuman-ainsall's Baggage Problem issue with Easyjet from August 2019

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Top Tip from another customer
If you've travelled on multiple airlines, the airline that takes you to your destination is always responsible for retrieving your bag, even if you departed on a different airline.
The issue in GetHuman-ainsall's own words
Easyjet lost our bags on a flight from Amsterdam to Olbia Sardinia. Our bags were found ** hours after they were lost. They never left the airport in Amsterdam. The baggage handler, Menzies, refused to put the bags on the flight to Sardinia for ** hours more. We are still waiting. This has been the worst customer service situation that we have ever dealt with and this has completely ruined our vacation. We also have medication in our bags that we have needed for days. We have repeatedly tried to get answers from your company and have been hung up on...over and over and have been put back on hold...having to repeat the problem, information etc. It’s obvious you don’t know what is happening, so you are intentionally hanging up. We will be contacting as many people in Easy Jets upper management as possible to complain!

GetHuman-ainsall did not yet indicate what Easyjet should do to make this right.

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Easyjet

Baggage Problem issue
Reported by GetHuman-ainsall
Aug 1st, 2019 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 3646 others
0 customers following this

Timeline

GetHuman-ainsall started working on this issue
Aug 1st, 2019 6:31pm