I issued three tickets today all at the same time. The first confirmation is: EXB*Q*W*F...

GetHuman-nayssan's Other Complaint issue with Easyjet from June 2019

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Name on booking, 6 Character booking reference, and Email address used for booking
The issue in GetHuman-nayssan's own words
I issued three tickets today all at the same time. The first confirmation is: EXB*Q*W*For €**.**. This was correct. Ticket in the name of Katherine Roshodesh. ** The second confirmation number was for EXB*Q**. The booking I made for this confirmation number was for July **, from Venice to Nice, however, I received an email shortly there after and I noticed that the date of the ticket was for July **. I changed the ticket immediately and was charged an additional amount. I also noticed that my husband’s name was Misspelled. When I went to correct that spelling of his last name I was told on line that I would have an additional charge. For this reservation I got charged €**.** for Lisa Naysan and €**.** for Mehdi Nayssan. Each ticket should have been for **.** €. Not only was the name misspelled but the charge for the ticket was higher than the original booking. **The third reservation was confirmation number EXB*Q*W. On this reservation I was charged ***.** €, for a ticket that was supposed to be €**.**. The name on this reservation is Christine Ravan. ** Can you kindly explain to me why I was overcharged for these two tickets on confirmation number EXB*Q** and confirmation number EXB*Q*W? **I made all the necessary changes to reflect the correct date and flight and did all this within a few hours after the original booking was made. **I would like to request a refund for the overcharges that were incurred on all respective credit cards.

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Easyjet

Other Complaint issue
Reported by GetHuman-nayssan
Jun 13th, 2019 - a year ago
Not resolved
Seen by 12 customers so far
Similar issue to 3205 others
0 customers following this

Timeline

GetHuman-nayssan started working on this issue
Jun 13th, 2019 7:08am
GetHuman-nayssan indicated the issue is not fixed yet.
Jun 15th, 2019 2:05pm
GetHuman-nayssan indicated the issue is not fixed yet.
Jun 15th, 2019 5:03pm
GetHuman-nayssan indicated the issue is not fixed yet.
Jun 18th, 2019 7:45am

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