To whom it may concern,**My name is Jenny Gabriell Fernandez. *I would really appreciat...

GetHuman-ynnej_'s customer service issue with Easyjet from March 2019

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The issue in GetHuman-ynnej_'s own words
To whom it may concern,**My name is Jenny Gabriell Fernandez. *I would really appreciate if you could help my husband and me. *Last Sunday (**.**) we had an issue in Luton airport. We came back from Prague after * days and in the border control they sequestered his passport as in the server it resulted stolen or lost ( we did not rapport it). Unfortunately we have already booked a flight with easyJet for the **th of April with return on the **th of April for Italy. My husband is Albanian and without passport he would not be able to come back here and I think that he is not even possibile to travel just with his ID card and the resident permit to live in UK. *I would like to know if it is possibile to refund the ticket or obtain the possibility to re-use these ticket for when we will get the new passport. Just to don't lose the money. *Thank you for your attention and I would really appreciate if you can help us. Our flight booking is EWS**BP. If you will needed I can send the paper that they released us at the airport. We tried to find all the possibile solutions but the only thing is apply for a new passaport that will take * weeks.**I look forward to hearing from you**Best Regards**Jenny gabriell Fernandez
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Easyjet

Customer service issue
Reported by GetHuman-ynnej_
Mar 27th, 2019 - a mon ago
I have an issue with Easyjet too
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GetHuman-ynnej_ started working on this issue
Mar 27th 11:58pm