Thanks easyJet for charging me an additional €** for a school bag. When I asked the wom...

GetHuman-kbiuh's customer service issue with Easyjet from November 2018

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The issue in GetHuman-kbiuh's own words
Thanks easyJet for charging me an additional €** for a school bag. When I asked the woman at the desk about Three Ireland customers being upgraded to priority for free (which is clearly advertised on their planes) she told me this wasn't possible but I could upgrade for €* - I wasn't pushed on this, and having already spent a lot of money on flights I thought I'd save my €* for food for my * hour stop over in London. I told her I was happy to carry both my bags and she happily let me through, knowing I wasn't allowed two bags and would receive a heafty fine at the gate. If that lady had have followed basic customer service nicety it would have saved me €**. *pleaseshare *puttheinternettogooduse *iwantjusticefromeasyjet @ Montpellier, France**This account was discribed by my niece Katie Branagan returning from the ICU where she took care of my sister in critical need. *Fl. No. **** ******‘********@***.com**Katie is a full time student.*Thank you for your consideration.

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Customer service issue
Reported by GetHuman-kbiuh
Nov 27th, 2018 - 4 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 1591 others
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GetHuman-kbiuh started working on this issue
Nov 27th, 2018 1:28am